We are a growing security and facility management company looking for a driven Operations Supervisor to be our on\-ground backbone. You will be the direct point of contact for all field staff — security guards and housekeeping personnel — and will work closely with the owner to scale operations, manage client sites, and ensure smooth daily functioning across all deployments.
Key responsibilities
Conduct regular site visits to inspect operations, staff discipline, and client compliance
Act as the primary liaison between the company and client sites for all operational matters
Manage day\-to\-day deployment of security guards and housekeeping staff across all active sites
Handle staff substitutions promptly — sourcing replacements from the existing roster or recruiting new personnel when required
Maintain an updated database of available, standby, and active field staff at all times
Manage and approve leave requests, track attendance, and ensure sites are never understaffed
Receive, investigate, and resolve complaints from client companies regarding staff conduct or performance
Mediate internal disputes between staff members and escalate only critical matters to the owner
Onboard new guards and housekeeping workers — briefing them on site\-specific SOPs and company policies
Coordinate with hiring companies on contract compliance, staff feedback, and renewal discussions
Identify opportunities for new site acquisitions and assist the owner in business development
Prepare weekly operational reports covering attendance, incidents, complaints, and staff movement