Outlet Manager- Bakery

Key Responsibilities

1\. Order \& Delivery Management

• Manage all online and offline bakery orders.
• Coordinate order preparation and dispatch to ensure timely deliveries.
• Allocate riders/delivery executives based on order volume and delivery locations.
• Monitor delivery performance and resolve delivery\-related issues.
• Ensure customer orders are fulfilled accurately and on time.

2\. Daily Store Operations

• Supervise opening and closing operations of the bakery.
• Ensure proper morning and evening product display setup.
• Maintain product presentation standards across display counters.
• Monitor product freshness, stock rotation, and wastage control.
• Ensure cleanliness, hygiene, and operational standards are maintained.

3\. Inventory \& Stock Control

• Conduct daily physical stock counting of products and packaging materials.
• Verify inventory against sales and production records.
• Track stock movement and report discrepancies immediately.
• Coordinate with production and procurement teams to maintain optimum stock levels.

4\. Billing \& Invoice Reconciliation

• Match daily sales records with invoices and delivery reports.
• Reconcile cash, online payments, and billing data.
• Ensure accurate documentation of all transactions.
• Prepare daily and weekly operational reports for management.

5\. Team Management

• Supervise delivery riders and store support staff.
• Allocate daily tasks and monitor performance.
• Ensure discipline, punctuality, and adherence to company policies.
• Train team members on operational procedures and customer service standards.

6\. Customer Service

• Address customer concerns related to orders, deliveries, and product availability.
• Ensure a positive customer experience and maintain service quality standards.
• Coordinate with management to resolve escalations promptly.

Required Skills \& Qualifications

• Graduate in any discipline.
• Minimum 8–12 years of experience in bakery, food retail, QSR, or operations management.
• Strong understanding of inventory management and order processing.
• Experience managing delivery operations and rider allocation.
• Good knowledge of MS Excel and basic MIS reporting.
• Strong leadership, communication, and problem\-solving skills.
• Ability to work in a fast\-paced retail environment.

Preferred Candidate Profile

• Age: 30–48 years.
• Based in Faridabad or nearby areas.
• Experience in bakery, café, food delivery, or retail operations preferred.
• Hands\-on approach with strong attention to detail.

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Work Location: In person