Post Sales Executive

We are looking for a detail\-oriented and organised **Post\-Sales Documentation \& Dispatch Coordinator** to manage customer documentation and provide post\-sales support. The candidate will be responsible for sending invoices, test certificates and reports, dispatch dockets, tracking shipment deliveries, and coordinating with customers and transporters to ensure smooth order fulfilment.

The ideal candidate should be comfortable working with documents, coordinating with internal teams, communicating with customers, and ensuring that all post\-sales formalities are completed accurately and on time.

Key Responsibilities

• *1\. Post\-Sales Documentation**

• Send invoices, e\-invoices, e\-way bills, test certificates/reports (MTC/TC), and dispatch dockets to customers.
• Ensure all required documents are prepared, checked, and shared promptly after dispatch.
• Maintain proper records of invoices, test reports, delivery challans, and other customer\-related documents.
• Coordinate with the accounts and sales teams to resolve documentation discrepancies.

• *2\. Dispatch \& Shipment Tracking**

• Coordinate with the dispatch team and transporters regarding order shipments.
• Share LR/GR numbers, docket details, tracking links, and estimated delivery dates with customers.
• Track parcels and consignments until delivery is confirmed.
• Follow up with transporters in case of delays, misplaced shipments, or delivery issues.
• Proactively update customers about shipment status and expected delivery timelines.

• *3\. Customer Coordination \& Support**

• Respond to customer queries regarding invoices, dispatch documents, and shipment status.
• Ensure customers receive all necessary documents after their orders are dispatched.
• Coordinate with the sales team to resolve post\-delivery queries and documentation requests.
• Maintain professional communication with customers through email, WhatsApp, and telephone.

• *4\. Record\-Keeping \& Reporting**

• Maintain an updated Excel tracker for dispatched orders, documents sent, shipment status, and delivery confirmation.
• Follow up on pending documents and undelivered consignments.
• Prepare daily or weekly reports on dispatches, pending deliveries, and unresolved issues.
• Ensure all records are accurate and easily accessible.

Skills \& Qualifications

• Graduate in any discipline; candidates with relevant experience will be preferred.
• 1–3 years of experience in documentation, dispatch coordination, sales support, logistics, or back\-office operations.
• Basic knowledge of GST invoices, e\-way bills, LR/GR documents, and transport tracking is preferred.
• Good working knowledge of MS Excel, email, and WhatsApp.
• Strong communication and follow\-up skills.
• Good attention to detail and ability to manage multiple tasks.
• Responsible, organised, and proactive in resolving issues.

Key Performance Indicators (KPIs)

• Timely sharing of invoices and dispatch documents.
• Accuracy and completeness of documentation.
• Timely tracking and follow\-up of shipments until delivery.
• Quick response to customer queries.
• Maintenance of accurate dispatch and documentation records.

Pay: ₹15,000\.00 \- ₹25,000\.00 per month

Work Location: In person