As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents, and educators. Your responsibilities will include:
\***Voice Support (Calling)\***
\* Handle inbound and outbound calls to address customer queries, feedback, and support requests.
\* Provide accurate information about courses, schedules, and platform usage.
\* Ensure timely follow\-ups and resolution of open issues.
\***Chat Process**\*
\* Manage live chat interactions with users across the website and app.
\* Assist customers with instant query resolution and guide them through the learning platform.
\* Maintain courteous and prompt communication at all times.
\***Email Process\***
\* Respond to customer emails with clarity and professionalism.
\* Resolve technical, academic, or administrative concerns through detailed written support.
\* Escalate unresolved issues to the relevant teams when necessary.
\***Customer\-Facing Testing \& Feedback Collection**\*
\* Participate in testing new platform features from a user perspective.
\* Provide structured feedback based on customer experience to the product and tech teams.
\* Identify common customer pain points and report them for improvement.
\***Reporting \& Documentation\***
\* Maintain logs of all interactions across channels.
\* Prepare and share daily/weekly reports on common issues, resolutions, and customer satisfaction.
\* Contribute to FAQs and help documents based on recurring queries.
Job Types: Full\-time, Permanent, Fresher
Pay: ₹15,000\.00 \- ₹18,000\.00 per month
Work Location: In person
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