Job Description

*Job Title:** Process Associate – Night Shift
*Location:** Work From Office (WFO) – Noida
*Shift Timing:** US Shift / Night Shift
*Experience Required:** 0\.6 – 2 Years
*Industry Preference:** IT Services / E\-commerce / Digital Marketing / BPO / Backend Operations

*Job Summary:**

We are looking for a dedicated and detail\-oriented **Process Associate** to join our team for the **US Shift**. The ideal candidate should be comfortable working in a fast\-paced environment and handling backend operations, data management, coordination, and process execution efficiently. The candidate must be flexible with night shifts and should possess good communication and analytical skills.

*Key Responsibilities:**

Handle day\-to\-day operational tasks and process\-related activities.
Maintain and update records, databases, and reports accurately.
Coordinate with internal teams and clients as per process requirements.
Perform data entry, data validation, and quality checks.
Ensure timely completion of assigned tasks within deadlines.
Manage emails, tickets, and CRM updates efficiently.
Follow SOPs and company guidelines while executing tasks.
Escalate issues or discrepancies to the concerned manager/team lead.
Assist in preparing reports, presentations, and MIS.
Support process improvement initiatives and suggest operational enhancements.
Handle repetitive tasks with accuracy and consistency.
Ensure confidentiality and security of company/client data.

*Required Skills \& Qualifications:**

Graduate in any stream (BBA, B.Com, BCA, BA, etc.).
Good verbal and written communication skills in English.
Basic knowledge of **MS Excel, MS Word, and Outlook**.
Ability to work in **Night Shift / US Shift**.
Good typing speed and attention to detail.
Ability to multitask and work under pressure.
Basic understanding of CRM/tools/software is a plus.
Strong problem\-solving and analytical skills.
Immediate joiners preferred.

*Preferred Candidate Profile:**

Experience in backend operations, support, or process handling.
Comfortable in a **Work From Office** environment.
Punctual, disciplined, and process\-driven.
Quick learner with a positive attitude.
Team player with good coordination skills.

*Perks \& Benefits:**

Fixed salary \+ performance incentives (if applicable).
Career growth opportunities.
Professional and supportive work environment.
Exposure to international clients and processes.

This role is ideal for candidates looking to build a career in operations, backend support, or process management while working with an international business environment

Pay: ₹20,000\.00 \- ₹25,000\.00 per month