Process Executive

• *ROLES AND RESPONSIBILITY**

Minimum 2 years of experience in a UK voice process or UK customer service role.Excellent verbal communication skills in English, with a strong command of UK English.Good UK accent comprehension and the ability to communicate naturally with UK customers.Strong listening, interpersonal, and problem\-solving skills.Ability to handle customer complaints and challenging conversations professionally.Basic computer skills and experience using CRM or customer support tools.Customer\-focused attitude with a professional and positive approach.Willingness to work in UK business hours or rotational shifts as required.

• *CANDIDATE PROFILE**

• Previous experience in an international BPO or contact centre
• Familiarity with UK customer service standards and telephone etiquette.
• Experience meeting call centre KPIs, including quality scores, customer satisfaction, and average handling time.

Pay: ₹10,000\.00 \- ₹40,000\.00 per month

Benefits

• Flexible schedule
• Provident Fund

Work Location: In person