Orbitmark Agency seeks a seasoned Process Trainer to support its expanding US Contact Centre operations. In this role, you will be instrumental in elevating team performance through comprehensive training initiatives. Your core duties will involve designing and delivering new-hire induction programs, alongside specialized training in communication, customer service, and soft skills. You will create training materials, develop assessments, and establish certification pathways. A key aspect is the ongoing evaluation of trainee progress, providing constructive feedback and coaching to ensure skill mastery. The position requires a professional with 2 to 6 years of relevant experience, suited to night shift operations aligning with US business hours. This opportunity is available across Vijayawada, Pune, Hyderabad, and Bangalore, with compensation aligned with industry standards. The ideal candidate will be passionate about fostering excellence and driving continuous improvement within a dynamic contact centre environment.