Product Support Specialist - SaaS

Brixi is hiring a Product Support Executive to assist customers, resolve product\-related queries, and ensure they get the best experience from our CRM platform.

Key Responsibilities

• Provide customer support through calls, WhatsApp, email, and chat
• Understand customer concerns and resolve product\-related issues
• Guide customers through CRM features, configurations, and workflows
• Conduct product demonstrations, onboarding, and training sessions
• Track support requests and follow up until resolution
• Coordinate with product and technical teams for complex issues
• Document customer feedback, bugs, and feature requests
• Create FAQs, tutorials, and product\-support materials
• Maintain high customer satisfaction and response\-quality standards

Required Skills

• Good verbal and written communication skills
• Fluency in **English, Hindi, Telugu, and Kannada**
• Strong problem\-solving and customer\-handling abilities
• Comfortable learning and explaining software products
• Basic understanding of CRM or SaaS platforms
• Ability to manage multiple support requests and follow\-ups
• Patient, organised, and customer\-focused approach

Preferred Qualifications

• Graduate in any discipline
• Previous experience in customer support, product support, or inside sales
• Experience with CRM, SaaS, PropTech, or real estate products is preferred
• Freshers with strong communication and technical aptitude may also apply

Pay: ₹15,000\.00 \- ₹35,000\.00 per month

Benefits

• Internet reimbursement
• Paid sick time
• Work from home

Work Location: Remote