Program Manager Edtech

Job Title: Program Manager – Online MBA

• *Industry:** EdTech / Higher Education / Online Education
• *Department:** Centre for Distance and Online Education
• *Reporting To:** Director – Strategic Initiatives
• *Qualification:** MBA or Master's degree in a relevant field
• *Experience:** Relevant experience in program management, preferably in online education

Job Summary

We are looking for an experienced and result\-oriented Program Manager to oversee the end\-to\-end operations and delivery of an Online MBA programme. The role involves managing student experience, academic operations, programme performance, external partnerships, admissions coordination, budgeting, and reporting.

The ideal candidate should have strong program management, analytical, communication, and problem\-solving skills, along with an understanding of online learning platforms, Learning Management Systems (LMS), and student lifecycle management.

Key Responsibilities

• *1\. Program Management \& Operations**

• Oversee the day\-to\-day operations and end\-to\-end delivery of the Online MBA programme.
• Monitor key performance indicators, including student engagement, retention, completion rates, and student satisfaction.
• Analyse programme performance data and implement strategies to improve operational efficiency and learner experience.
• Track individual student progress, identify at\-risk learners, and coordinate appropriate intervention and support.
• Review and update programme curriculum in coordination with academic stakeholders to ensure relevance and quality.
• Develop and maintain programme websites, digital content, and online learning resources.
• Collaborate with the brand and marketing teams to develop programme\-related communication and marketing materials.
• Manage programme budgets and monitor expenses to support financial sustainability.

• *2\. Student Experience \& Support**

• Address student queries through email and other communication channels, ensuring timely resolution.
• Coordinate with academic teams, faculty members, and student support teams to enhance the overall learner experience.
• Organise student workshops, masterclasses, networking events, and other engagement activities.
• Conduct student satisfaction surveys, analyse feedback, and implement improvement initiatives.
• Coordinate with career services teams to facilitate career guidance and employment\-related opportunities for students.
• Ensure smooth delivery of online classes and provide support for technical or operational issues, including during weekends when required.

• *3\. Partner \& Vendor Management**

• Manage relationships with external vendors and partners, including technology providers and education financing partners.
• Coordinate vendor onboarding, evaluate performance, and resolve operational issues.
• Support contract negotiations and monitor service delivery against agreed requirements.
• Work with technology and Learning Management System (LMS) teams to ensure course content management, data backup, and platform functionality.

• *4\. Admissions \& Enrolment Management**

• Coordinate with the admissions team to ensure smooth execution of admission and enrolment processes.
• Monitor the student enrolment journey and ensure timely completion of admission formalities.
• Coordinate with relevant departments to resolve admission\-related operational issues and improve process efficiency.

• *5\. MIS, Reporting \& Financial Coordination**

• Prepare Management Information System (MIS) reports, dashboards, and performance reports related to enrolments, student engagement, retention, and programme outcomes.
• Analyse student data and generate actionable insights to support management decisions.
• Coordinate with the finance department regarding student billing, fee payments, and outstanding dues.
• Oversee student refund processing in coordination with the finance team.
• Maintain accurate programme records, reports, and operational documentation.

• *6\. Stakeholder Coordination \& Administration**

• Coordinate with academic, technology, finance, marketing, career services, and student support teams.
• Participate in programme review meetings and provide updates on performance, operational challenges, and improvement initiatives.
• Develop and maintain professional relationships with internal and external stakeholders.
• Conduct research on industry trends, emerging technologies, and best practices in online programme management.
• Develop and implement crisis communication and issue\-resolution plans.
• Coordinate campus facilities and logistical arrangements for visiting guests and programme\-related events.
• Support continuous improvement initiatives and participate in relevant professional development activities.

Required Qualifications

• MBA or Master's degree in Business Administration, Management, Education, or a related field.
• Relevant experience in programme management, project management, academic operations, or online education.
• Strong understanding of online learning platforms, digital education delivery, and student lifecycle management.
• Excellent communication, interpersonal, stakeholder management, and presentation skills.
• Strong analytical, problem\-solving, and decision\-making abilities.
• Proficiency in MS Excel, PowerPoint, Word, and other Microsoft Office applications.
• Ability to manage multiple priorities, work independently, and coordinate cross\-functional teams.

Preferred Qualifications

• Experience managing Online MBA programmes, distance education, higher education, or EdTech operations.
• Familiarity with Learning Management Systems (LMS), Student Information Systems (SIS), and Customer Relationship Management (CRM) platforms.
• Experience in MIS reporting, data analysis, budgeting, vendor management, and student engagement initiatives.
• Project Management Professional (PMP) certification or equivalent project management qualification.

Key Skills

Program Management \| Online MBA Operations \| EdTech \| Higher Education \| Online Learning \| Academic Operations \| Student Experience \| Student Engagement \| Project Management \| Learning Management System (LMS) \| Vendor Management \| Stakeholder Management \| MIS Reporting \| Data Analysis \| Budget Management \| Admissions Management \| Student Lifecycle Management \| Process Improvement \| Cross\-Functional Coordination

Working Conditions

• Full\-time role in a professional office environment.
• Flexibility to work evenings or weekends when required for online classes, student engagement activities, and programme operations.

Pay: ₹50,000\.00 \- ₹70,000\.00 per month

Experience

• Online Education: 1 year (Preferred)

Work Location: In person