QA Analyst BPO at Atiya healthcare group — Delhi | Apply 2026 | 3rangaA
QA Analyst BPO
Atiya healthcare groupDL, IN1d ago Full-timevia indeed
Job Description
- *QA (Quality Analyst) – BPO Job Description (₹30K Salary Range)**
- *Position:** Quality Analyst (QA) – BPO
- *Department:** Quality Assurance
- *Experience:** 1–3 Years in BPO/Call Center preferred
Job Responsibilities
- Monitor and evaluate customer calls, chats, and emails.
- Audit agent interactions based on quality parameters.
- Provide feedback and coaching to agents for performance improvement.
- Ensure compliance with company policies and client requirements.
- Prepare daily, weekly, and monthly QA reports.
Identify process gaps and recommend improvements.
Conduct calibration sessions with Team Leaders and Trainers.Track quality KPIs such as CSAT, AHT, FCR, and Quality Scores.Maintain QA scorecards and audit records.- Good communication skills.
- Strong analytical and observation skills.
- Knowledge of call center quality processes.
- MS Excel and reporting knowledge.
- Attention to detail.
- Ability to provide constructive feedback.
- Graduate in any discipline.
- 1–5 years of BPO experience (QA experience preferred).
- Experience in Voice/Non\-Voice processes is an advantage.
Key Performance Indicators (KPIs)
- Quality Score
- CSAT (Customer Satisfaction)
- Compliance Score
- Audit Accuracy
- Coaching Effectiveness
- Process Adherence
Pay: ₹20,000\.00 \- ₹30,000\.00 per month
Benefits
Work Location: On the road
Job Overview
- Job type
- Full-time
- Work mode
- On-site
- Location
- Delhi
- Posted
- 1d ago
- Source
- Indeed