We credit seeks a Quality Analyst for Collections based in Saket, Delhi, for a full-time, on-site role requiring 2 to 3 years of experience in monitoring and auditing collection calls. The candidate will evaluate agent performance, ensure process compliance, provide feedback, and drive quality improvements in collections. Mandatory criteria include 2-3 years as a Quality Analyst in Collections, with the current or latest employer being an NBFC, Collection Agency, or Recovery Process. Experience in auditing collection and recovery calls and a strong understanding of collections processes are essential. This role focuses on maintaining quality benchmarks through rigorous monitoring to enhance recovery outcomes and customer relations.