Wecredit is seeking a Quality Analyst specializing in Collections for its Saket, Delhi office. This full-time, on-site role requires a professional with 2-3 years of direct experience in monitoring and auditing collection calls within the NBFC, collection agency, or recovery sector. The core responsibility involves evaluating agent performance against quality standards, ensuring strict adherence to defined processes and regulations. The analyst will provide actionable feedback to agents and management, and contribute to initiatives that enhance overall collection quality and compliance. A deep understanding of collection procedures, relevant guidelines, and quality monitoring methodologies is essential for success in this position.