Golden Forest Tour and Travel is hiring a Quality Analyst to manage quality assurance within its BPO operations, covering both voice and non-voice processes. The ideal candidate holds a graduate degree in any field, preferably in Business or Commerce, and has 1 to 3 years of experience as a Quality Analyst. This experience should include customer service, call monitoring, and quality audits, with familiarity in frameworks like COPC or Six Sigma being beneficial. Key responsibilities involve maintaining accuracy and timeliness in audits and reports, enhancing agent performance through feedback, minimizing repeat errors, ensuring calibration accuracy with clients and internal teams, and improving customer satisfaction metrics such as CSAT and NPS. The role mandates at least one year each in Quality Analyst and International Voice Process roles. Monthly pay ranges from ₹30,000 to ₹35,000. Applications can be submitted by contacting 73825 20056.