Quality Analyst (QA) – Australian Solar Campaign | International Voice Process

Quality Analyst (QA) – Australian Solar Campaign \| International Voice Process

Location: Kirti Nagar, Delhi

Process: Australian Solar Campaign

Position: Quality Analyst (QA) – Solar Sales / Lead Generation

Salary: Up to ₹25,000 Per Month (Based on Experience \& Interview Performance)

Experience Required: 6 Months – 1 Year

Job Type: Full\-Time

Job Overview

We are hiring a detail\-oriented and performance\-driven Quality Analyst (QA) for our Australian Solar Campaign.

The ideal candidate should have prior experience in quality monitoring, call auditing, and performance improvement within an International Voice Process environment. This role is best suited for candidates who can identify quality gaps, provide actionable feedback, and contribute to improving overall campaign performance.

If you have a strong analytical mindset and experience working with sales or lead generation processes, this opportunity is for you.

Shift Details

Monday to Friday: 5:00 AM – 2:00 PM

Saturday: 5:00 AM – 11:00 AM

Working Days: 5\.5 Days

Weekly Off: Sunday Fixed Off

Key Responsibilities

• Monitor and audit agent calls on a daily basis
• Evaluate call quality based on process parameters and compliance standards
• Share structured feedback with agents and team leaders for performance improvement
• Maintain quality scorecards and daily audit reports
• Identify recurring errors, process gaps, and training requirements
• Coordinate with Team Leaders and Trainers to implement improvement plans
• Ensure adherence to campaign scripts, sales pitch standards, and objection handling guidelines
• Prepare daily, weekly, and monthly QA reports and performance analysis
• Track quality KPIs and support operational excellence initiatives

Eligibility Criteria

• 6 months to 1 year of experience in Quality Analyst, Call Auditing, or QA roles
• Experience in International Voice Process preferred
• Exposure to Australian Campaigns, Solar Process, Sales, or Lead Generation is an advantage
• Strong listening and analytical skills
• Excellent communication and feedback\-sharing abilities
• Good knowledge of call auditing sheets, CRM tools, and reporting systems
• Attention to detail and quality\-focused mindset

Why Join Us?

• Salary up to ₹25,000 per month
• Fixed Sunday off
• Opportunity to work with an international campaign
• Growth opportunities in Quality and Operations
• Dynamic and performance\-driven work environment

Immediate joiners preferred.

Pay: Up to ₹25,000\.00 per month

Benefits

• Commuter assistance
• Food provided

Work Location: In person