Mobileprogramming has an opening for a Quality Analyst (QA) specializing in the chat process at its Panchkula, Haryana office. The compensation is up to ₹5 LPA, and the role includes full-time employment with medical insurance benefits. The ideal candidate will have prior experience as a Customer Care Executive and a solid grasp of chat-based support. You will monitor and audit live chat interactions to enforce quality standards and company policies. This involves evaluating agent performance, providing constructive feedback, and identifying opportunities for process improvement to uphold excellent customer experience benchmarks.