Quality Analyst

• *● Prepare QA reports, audit reports, and performance analysis.**

• *● Coordinate with Operations and Training teams for improvement plans.**

• *● Identify process gaps and recommend corrective actions.**

• *● Maintain quality scorecards and documentation.**

• *Required Skills:**

• *● Strong knowledge of call monitoring and quality auditing.**

• *● Experience in feedback sharing and agent coaching.**

• *● Understanding of SOP compliance and customer handling standards.**

• *● Good analytical and communication skills.**

• *● Ability to prepare QA reports and performance improvement plans.**

• *Qualification:**

• *● Graduate in any discipline.**

• *Experience:**

• *● Minimum 2–4 years of experience in Call Center Quality processes.**

• *● Preference for candidates from Healthcare, BPO, or Customer Service backgrounds.**

• *Working Days:**

• *● 6 Days a Week**

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Work Location: In person