Job Description

*Job Title:** Quality Manager
*Department:** Quality Assurance / Quality Control
*Reports To:** Plant Head / Operations Head

Job Summary

The Quality Manager is responsible for developing, implementing, and maintaining the company's quality management system to ensure products meet customer requirements and applicable standards. The role involves managing quality processes, leading audits, resolving quality issues, and driving continuous improvement initiatives.

Key Responsibilities

Develop and maintain Quality Management System (QMS).
Ensure compliance with company quality standards and customer requirements.
Monitor product quality throughout the manufacturing process.
Conduct internal quality audits and coordinate external audits.
Analyze quality data and prepare quality performance reports.
Lead root cause analysis and implement corrective and preventive actions (CAPA).
Handle customer complaints and ensure timely resolution.
Manage quality inspections, testing, and documentation.
Train employees on quality procedures and standards.
Coordinate with Production, Purchase, and Engineering departments to improve quality.
Monitor supplier quality performance and conduct supplier audits.
Drive continuous improvement projects to reduce defects and improve efficiency.
Ensure compliance with ISO standards and other applicable regulations.

Required Skills

Strong knowledge of Quality Management Systems (QMS).
Knowledge of ISO 9001 and quality auditing techniques.
Problem\-solving and analytical skills.
Excellent communication and leadership abilities.
Knowledge of quality tools such as 7 QC Tools, CAPA, FMEA, SPC, and 5 Why Analysis.
Proficiency in MS Excel, Word, and quality reporting.

Qualifications