Receptionist and telecaller

Tracking Mantra Solutions Pvt. Ltd. is hiring a Telecaller / Customer Relationship Executive to handle inbound customer calls and maintain strong customer relationships. The role focuses on assisting customers, resolving queries, providing product information, and ensuring a positive customer experience for our GPS tracking and vehicle security solutions.

Key Responsibilities

• Attend inbound customer calls professionally and courteously.
• Handle customer inquiries related to GPS tracking devices, AIS 140 VLTD, vehicle tracking software, and related services.
• Provide product and service information to customers.
• Coordinate with the technical and support teams for issue resolution.
• Maintain customer records and update CRM/database.
• Follow up with customers regarding service requests and support tickets.
• Build and maintain long\-term customer relationships.
• Ensure high levels of customer satisfaction and retention.