Receptionist cum telecaller

• *Job Description**

Keeva Diamond is looking for a professional, presentable, and customer\-focused **Receptionist Cum Telecaller** to manage front desk operations, handle incoming calls, coordinate appointments, and support business development activities. The ideal candidate should possess excellent communication skills and be capable of creating a positive first impression for clients and visitors.

• *Key Responsibilities**

• Manage front desk operations and welcome visitors professionally.
• Answer and direct incoming phone calls promptly and courteously.
• Handle client inquiries and provide accurate information about company products and services.
• Make outbound calls for lead generation, follow\-ups, and appointment scheduling.
• Maintain visitor records and appointment schedules.
• Coordinate meetings and assist management with administrative tasks.
• Manage incoming and outgoing correspondence, emails, and courier services.
• Maintain customer databases and call records.
• Follow up with prospective and existing clients to support sales activities.
• Ensure excellent customer service and client satisfaction.

• *Requirements**

• Graduate in any discipline.
• 1–3 years of experience as a Receptionist, Telecaller, Customer Service Executive, or similar role.
• Excellent communication skills in English, Hindi, and Gujarati.
• Strong telephone etiquette and interpersonal skills.
• Basic knowledge of MS Office (Word, Excel, Outlook).
• Ability to multitask and manage front\-office responsibilities efficiently.
• Professional appearance and positive attitude.
• Strong organizational and time\-management skills.

• *Preferred Skills**

• Experience in the Diamond, Jewellery, or Luxury Goods Industry.
• Knowledge of CRM software and customer database management.
• Experience in lead generation and client follow\-up.

• *Work Location:** Surat Diamond Bourse (SDB), Khajod, Surat, Gujarat – 395007\.

Pay: Up to ₹15,000\.00 per month

Benefits

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Education

• Bachelor's (Preferred)

Language

• English (Required)

Location

• Surat, Gujarat (395007\) (Required)

Work Location: In person