Job Description

*Job Title:** Relationship Manager \- Hair and Skin Clinic

*Reports To:** Clinic Director / Sales and Marketing Head

*Location:** Koramangala, Bangalore

*Job Summary:**

The Relationship Manager at a Hair and Skin Clinic is responsible for building and maintaining strong relationships with patients, ensuring high levels of patient satisfaction, and fostering long\-term loyalty. This role involves managing patient inquiries, coordinating with clinical and administrative staff, and implementing strategies to enhance the overall patient experience.

*Key Responsibilities:**

**Patient Relationship Management:**
Develop and maintain strong relationships with patients to ensure their satisfaction and loyalty.
Act as the primary point of contact for patients, addressing their inquiries, concerns, and feedback promptly and professionally.
Follow up with patients’ post\-treatment to ensure they are satisfied with the services provided.
**Patient Coordination:**
Coordinate with clinical and administrative staff to ensure seamless patient experiences.
Schedule appointments, follow\-ups, and treatments in a timely and efficient manner.
Provide patients with detailed information about treatment options, procedures, and post\-care instructions.
**Patient Retention and Loyalty:**
Implement strategies to retain existing patients and encourage repeat visits.
Develop and manage patient loyalty programs and incentives.
Identify and address any issues that may affect patient retention.
**Customer Service Excellence:**
Ensure a high standard of customer service is maintained at all times.
Train and mentor staff on best practices for patient interaction and service.
Handle patient complaints and resolve conflicts in a professional and empathetic manner.
**Marketing and Promotion:**
Collaborate with the marketing team to develop and execute patient engagement campaigns.
Promote clinic services and special offers to patients through various communication channels.
Organize and participate in community outreach programs and events to raise awareness of the clinic’s services.
**Feedback and Improvement:**
Collect and analyze patient feedback to identify areas for improvement.
Work with management to implement changes based on patient feedback.
Monitor patient satisfaction metrics and report findings to senior management.
**Documentation and Reporting:**
Maintain accurate and up\-to\-date patient records in the clinic’s database.
Prepare regular reports on patient interactions, feedback, and satisfaction levels.
Ensure compliance with data protection regulations and clinic policies.

*Qualifications:**

Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field.
Proven experience as a Relationship Manager, Customer Service Manager, or in a similar role, preferably in the healthcare or beauty industry.
Strong knowledge of customer relationship management principles and practices.
Proficiency in CRM systems and patient management software.
Excellent communication, interpersonal, and organizational skills.