We are seeking a fast\-paced, highly reliable Technical Support Specialist to assist with live\-chat and call consumer electronics troubleshooting during peak North American hours.
Responsibilities: \-
Provide rapid, clear, and empathetic call/text\-based troubleshooting for TVs, home audio, routers, and smart devices.
Maintain a minimum internal response speed metric (initial reply under 3 minutes).
Utilize and continuously update a library of pre\-made technical templates, customizing them instantly for every customer.
Requirements: \- Knowledge of major consumer brands (Samsung, Sony, LG, Apple, Roku, Netgear).
Flawless, professional English writing and speaking skills with an empathetic tone.
High\-speed, reliable internet connection with a power backup.
Absolute flexibility to work specific peak windows (Early mornings India Standard Time / Weekends).
Pay: ₹10,000\.00 per month
Work Location: Remote