Position: Restaurant Manager
Place of Work: Food and Beverage Outlet
Scope and General Purpose of
To function as the Business Manager and a
Marketing Specialist for the Outlet, to ensure that
the outlet operate successfully, in accordance with
the standard of the restaurant and are profitable.
Reports to: Area Manager
Responsible for: All F \& B Operations
Main Duties: \-
Administration
Assists to ensure that the Food and Beverage activities are aligned with the
respective Corporate Strategy, and that the Restaurant actions have been
implemented where appropriate.
Assists to conduct regular divisional communications meetings and ensure that
departmental briefings and meetings are effective and conducted as necessary.
Participate in the Weekly and Monthly review meetings with complete reports
(5P, Daily Managers Reports, Monthly reports, Cost trackers, etc) sent via email
for the reviews.
Customer Service
Ensures that all employees deliver the brand promise and provide exceptional
guest service at all times.
Ensures that employees also provide excellent service to internal customers in
other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous
and efficient manner, following through to make sure problems are resolved
satisfactorily.
Maintains positive guest and colleague interactions with good working
relationships.
Establishes a rapport with guests maintaining good customer relationships.
Personally and frequently verifies that guests in the Outlet are receiving the best
possible service.
Spends time in the Outlet (during peak periods) to ensure that the Outlet is
managed well by the respective employees and functions to the fullest
expectations.
Conducts trainings from time to time, to the staff down the line in adherence to
the Buddy learning standards \& guidelines set by the HR department and the
Management
Financial
Maximizes employee productivity through the use of multi\-skilling, multi\-tasking
and flexible scheduling to meet the financial goals of the business as well as the
expectations of the guests.
Assists to ensure that the outlet is operated in line with maximizing profit while
delivering on the brand promise.
Assists the Restaurant manager to achieve the monthly and annual personal
target and the outlet’s revenue.
Ensures that all Restaurant, company and local rules, policies and regulations
relating to financial record keeping, money handling and licensing are adhered
to, including the timely and accurate reporting of financial information
Assists in the inventory management and ongoing maintenance of Restaurant
operating equipment and other assets. Maintain the records of the same in Soft
copy and Register.
Manages costs proactively based on key performance indicators, works with the
respective Heads of Department as appropriate.
Ensures new technology and equipment are embraced, improving productivity
whilst taking work out of the system.
Marketing
Evaluates local, national and international market trends, vendors and other
Restaurant/Hotel operations constantly to make sure that the Restaurant’s
operations remain competitive.
Continuously seeks Marketing and Public Relations opportunities to increase
awareness and ultimately business.
Operational
Ensures that brand standards have been implemented.
Ensures that Food and Beverage employees work in a supportive and flexible
manner with other departments.
Tastes and monitors the food and beverage products served throughout the
operation, provides feedback where appropriate.
Monitors service and food and beverage standards in the Outlet.
Frequently verifies that only fresh products are used in food and beverage
preparation.
Assists in conducting weekly/monthly inventory checks on all operating
equipment and supplies, Bar and Food.
Liaises with the Kitchen and Beverage Department on daily operations and quality
control.
Have a thorough knowledge and understanding of all food and beverage items in
the menu and the ability to recommend Food and Beverage combinations and up
sell alternatives.
Ensures that the outlet is kept clean and organized, both at the front as well as
the back of house.
Liaises and organizes with Housekeeping Department that the established
cleaning schedules are strictly adhered to.
Follow DILO\-WILO on a daily basis.
Daily food tastings to be on a daily basis before each shift without fail.
Personnel
Oversees the punctuality and appearance of all Food and Beverage employees,
making sure that they wear the correct uniform and maintain a high standard of
personal appearance and hygiene, according to the Restaurant and department’s
grooming standards.
Maximizes the effectiveness of employees by developing each of their skills and
abilities through the appropriate training, coaching, and/or mentoring.
Plans and implements effective training programme for employees in
coordination with the Training Manager and Departmental Trainers.
Assists in the preparation and posting of weekly work schedules, making sure that
they reflect business needs and other key performance indicators.
Encourages employees to be creative and innovative, challenging and recognizing
them for their contribution to the success of the operation.
Ensures that all employees have a complete understanding of and adhere to
employee rules and regulations.
Ensures that employees follow all Restaurant, company and local rules, policies
and regulations relating to fire and hazard safety, and security.
Other Duties
Ensures high standards of personal presentation and grooming.
Responds to changes in the Food and Beverage function as dictated by the
industry, company and Restaurant.
Attends training sessions and meetings as and when required.
Carries out any other reasonable duties and responsibilities as assigned.
Job Types: Full\-time, Permanent
Pay: ₹36,000\.00 \- ₹50,000\.00 per month
Work Location: In person