Retail Operations Manager

Job Description – Head, Retail Operations \& Franchise Development

• *Company: Branded Factory**

Location: Bhilwara / Vadodara (Travel Required)

Reporting To: Founders / Management Team

About Branded Factory

Branded Factory is an emerging value\-retail destination offering premium branded fashion, footwear, accessories \& lifestyle products at highly competitive prices. With large\-format retail stores \& ambitious expansion plans, the company aims to build a nationwide network of company\-owned \& franchise\-operated outlets.

Position Summary

We are seeking a highly driven professional to lead Retail Operations and Franchise Development. The role will oversee store operations, franchise management, SOP implementation, inventory control, customer experience, team management, and business expansion initiatives.

Key Responsibilities

· Oversee end\-to\-end store operations across all Branded Factory locations.

· Drive sales productivity, customer satisfaction, and operational excellence.

· Develop and implement SOPs across stores and franchise locations.

· Support franchise partner onboarding, training, and performance management.

· Monitor inventory, warehousing, replenishment, and stock accuracy.

· Coordinate with procurement, finance, marketing, HR, and logistics teams.

· Recruit, train, and manage store and operations teams.

· Lead new store opening and expansion projects.

· Create MIS reports, dashboards, and KPI tracking mechanisms.

Desired Candidate Profile

· 8–15 years of experience in retail operations.

· MBA / PGDM preferred.

· Experience managing multiple stores and franchise operations.

· Background in apparel, footwear, lifestyle or organized retail preferred.

· Strong leadership, analytical \& operational management skills.

Key Skills

· Retail Operations Management

· Franchise Development \& Management

· Inventory \& Supply Chain Management

· Team Leadership

· Business Analytics \& MIS

· SOP Creation \& Implementation

· Vendor Management

· P\&L Understanding

KPIs

· Store Sales Growth

· Store Profitability

· Customer Satisfaction

· Inventory Accuracy

· SOP Compliance

· Franchise Partner Performance

· New Store Launch Success

Compensation

Competitive fixed salary with performance\-linked incentives and growth opportunities into a senior leadership role.

Pay: From ₹60,000\.00 per month

Work Location: In person