Retail Store Manager

The Alternate is looking for a proactive and detail\-oriented Store \& E\-Commerce Executive who can manage both retail store operations and online business activities. The ideal candidate should be customer\-focused, sales\-driven, organized, and capable of handling day\-to\-day store responsibilities while ensuring smooth order processing and online customer management.

• *Key Responsibilities:**

• *Retail Store Operations**

• Welcome customers and provide a premium shopping experience.
• Understand customer preferences and assist in product selection.
• Drive store sales and achieve monthly targets.
• Maintain store presentation, visual merchandising, and product displays.
• Manage stock availability and inventory within the store.
• Handle billing and customer transactions.

• *E\-Commerce Operations**

• Process and manage website orders efficiently.
• Coordinate with factory/dispatch team for Made\-to\-Order (MTO) orders.
• Update product listings, inventory, and product information on Shopify and marketplaces.
• Handle customer inquiries through WhatsApp, Instagram, website, and calls.
• Monitor order tracking, returns, exchanges, and customer follow\-ups.
• Assist in managing marketplace platforms such as Myntra, Tata Cliq, AJIO, etc.
• Coordinate with the marketing team for product launches and online promotions.

• *Requirements:**

• Graduate preferred (12th pass with experience can also apply).
• 1–3 years experience in retail, customer service, or e\-commerce.
• Knowledge of Shopify, Excel, and basic computer operations preferred.
• Strong communication skills in English, Hindi, and Tamil (preferred).
• Customer\-centric mindset with attention to detail.
• Ability to multitask and work in a fast\-paced environment.

• *Skills Required:**

• Sales \& customer handling
• E\-commerce operations
• Inventory management
• Communication skills
• Problem\-solving
• Basic Excel \& computer knowledge
• Time management

• *Experience:**

0–3 years (Freshers with strong communication skills can also apply)

• *Location:** Chennai
• *Company:** The Alternate

Pay: ₹18,000\.00 \- ₹22,000\.00 per month

Work Location: In person