Sales Business Development Executive (BDE)

Job Description: Business Development Executive

Role Objective

To manage end\-to\-end customer communication, provide accurate material status updates, and ensure high levels of customer satisfaction through consistent follow\-ups and data management.

Key Responsibilities

1\. Customer Communication \& Updates

Serve as the primary point of contact for customers once material is received at the plant.

Proactively provide material status updates via phone calls and emails.

Respond promptly to customer inquiries using "Reply All" to ensure all stakeholders are kept in the loop regarding material progress.

2\. Coordination \& Scheduling

Liaise with internal teams to obtain accurate delivery dates and relay this information to customers.

Monitor production stages (Pre\-Inspection, Production, or Final Inspection) using Q2P (Quote to Project) sheets to provide real\-time updates.

3\. Data Management \& Reporting

Maintain and update critical operational documents, including

Customer Order \& Billing Records

Dispatch \& Outsourcing Logs

Quarantine \& SCOT (Supply Chain On\-Time) Sheets

Ensure all data entry in Excel is accurate and up to date for internal tracking and auditing.

4\. Feedback \& Relationship Management

Conduct post\-dispatch follow\-ups with new customers within 15–20 days to ensure satisfaction.

Manage a recurring feedback cycle for regular customers every three months.

Document and maintain all customer feedback in dedicated Excel sheets to track service quality and communication history.

Pay: ₹50,000\.00 \- ₹70,000\.00 per month

Benefits

• Provident Fund

Work Location: In person