Sales/Customer Service

• *Designation – Sales \& Customer Service Executive**

We are looking for a Sales \& Customer Service Executive to join our team. Hands\-on experience in D2C sales, customer service, and handling customer queries through calls, WhatsApp, email, and online channels.

• *Key Responsibilities:**

· Handle D2C sales and customer service through calls, WhatsApp, email, chat, website, and social media.

· Respond to customer enquiries, understand requirements, provide product information, and convert enquiries into sales.

· Follow up with customers for pending orders, enquiries, payments, and other order\-related issues.

· Upsell and cross\-sell products and support promotional campaigns and new product launches.

· Coordinate with the e\-commerce, warehouse, logistics, and other internal teams to resolve customer and order\-related issues.

· Maintain accurate records of customer interactions, orders, complaints, returns, and sales.

· Build good customer relationships and ensure a smooth experience from enquiry to post\-purchase support.

· Track sales, enquiries, conversions, complaints, returns, and other customer service related work.

• *Required Skills:**

· Excellent communication skills

· Customer handling \& problem\-solving

· Sales \& convincing skills

· Good English communication

· Basic computer \& Excel knowledge

Pay: ₹18,000\.00 \- ₹25,000\.00 per month

Work Location: In person