The TPS Training \& Development Manager shall be responsible for, but not limited to, the following:
a. Salesforce Training \& Adoption: Develop and manage training programs that ensure consistent CRM usage, pipeline hygiene, forecasting accuracy, opportunity management, and reporting discipline across global TPS teams.
b. Product Training: Create structured training paths for TPS solutions including KVM, control room technologies, AV, networking, infrastructure, and emerging technologies to improve product knowledge and positioning confidence.
c. Technical Training: Deliver foundational and advanced technical education covering architecture, deployment, interoperability, troubleshooting, and solution integration for sales engineers, solutions architects, and technical teams.
d. Solutions Sales Training: Train teams on consultative and architecture\-led selling methodologies focused on customer outcomes, operational risk reduction, C2RI assessments, and mission\-critical solution positioning.
a. Global SharePoint Training Repository \& Syllabus: Build and maintain a centralized SharePoint knowledge hub containing training modules, certifications, battlecards, presentations, recorded sessions, technical documentation, competitive insights, and onboarding materials.
b. Global Bid \& Tender Repository by Vertical: Establish a searchable global repository of historical proposals, RFP responses, statements of work, compliance documentation, and winning tender content organized by vertical markets (Federal, Transportation, Utilities, Energy, Enterprise, etc.) to accelerate bid quality and reuse best practices.
c. Certification \& Learning Path Management: Create role\-based learning journeys and certification programs for Sales, Pre\-Sales, Technical, and Partner teams to standardize competency across regions.
d. Training Analytics \& Performance Measurement: Track training completion, certification status, adoption metrics, and business impact to continuously improve enablement effectiveness.
Education and Experience
Recommended Profile
Knowledge and Skills
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open\-mindedness, we deliver high\-value products and services through our global presence and 2,500\+ team members in 24 countries and growing. Black Box is a wholly\-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
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