Sales Executive - Health Care (Dental)

• *4 Squares Dentistry** is a growing multi\-branch dental care provider based in Chennai, with 4 active branches serving a diverse urban patient base. We offer comprehensive dental treatments delivered by experienced professionals in a welcoming, patient\-first environment. We are looking for a dynamic and results\-driven Sales Executive to drive patient acquisition, manage leads end\-to\-end, and contribute meaningfully to each branch's growth.

Role \- **Sales Executive \- Patient Acquisition \& Lead Management**

Job Location \- Thoraipakkam / Gowriwakkam Branch, Chennai

Experience level \- Minimum 2 years \& above

• **2 years \& above experience in sales, tele\-sales, customer service, or lead management**
• **Experience in dental, hospital, clinic, or wellness sales is a strong advantage**
• **Prior hands\-on experience with Zoho CRM or similar platforms is preferred**

Salary Offered\- INR 25,000/\- to 35,000/\- plus incentives ( May vary based on experience level/skills attained)

Key Responsibilities

• *1\. Lead Response \& Conversion (Highest Priority)**

• Respond to ALL incoming leads IMMEDIATELY \- prompt response is the single most critical KPI of this role
• Engage leads via phone calls, WhatsApp, SMS, and email as appropriate and as preferred by the lead
• Deliver the management\-approved sales script accurately and confidently in every interaction
• Qualify leads, understand patient needs, and guide them toward booking at the right branch
• Follow up with unconverted leads consistently through calls and messages until a final decision is made
• Track every lead's status daily until the patient has physically checked in at the branch

• *2\. Marketing Coordination**

• Liaise regularly with the marketing team to receive, review, and act on new leads without delay
• Provide clear feedback on lead quality, patient queries, and objections to help refine campaigns
• Coordinate timing and volume of lead handoffs to ensure no lead is missed, delayed, or duplicated
• Share weekly conversion data and insights with the marketing team for campaign optimisation

• *3\. Multi\-Language Communication**

• Communicate with each lead in their preferred language (Tamil, English, Telugu, Hindi, etc.) as required
• Adapt tone, script delivery, and messaging style based on the lead's language and communication style
• Escalate or coordinate language support where needed to ensure no lead is lost due to a language barrier

• *4\. Script Adherence \& Compliance**

• Deliver the approved script faithfully and handle objections within the defined framework
• Report any gaps, inefficiencies, or repeated objections in the script to management for review
• Maintain consistent messaging and brand representation across all 4 branches

• *5\. CRM \& Data Management**

• Update all lead data in real time in both Microsoft Excel trackers and Zoho CRM \- no exceptions
• Record lead source, language preference, appointment status, follow\-up history, and outcome accurately
• Flag overdue or at\-risk leads daily for management review
• Prepare and submit weekly lead pipeline reports and conversion summaries

• *6\. Branch Coordination \& Check\-In Follow\-Up**

• Coordinate with each individual branch to communicate confirmed appointments and expected check\-ins
• Maintain active follow\-up with scheduled leads until they physically arrive at the branch
• Liaise with branch reception to ensure arriving patients are expected, welcomed, and attended to promptly
• Escalate no\-shows or cancellations immediately and attempt re\-scheduling without delay

• *7\. Meetings \& Internal Communication**

• Attend regular meetings with Operations, Marketing, and Management as scheduled
• Present lead status, conversion rates, pipeline challenges, and recommendations clearly
• Maintain meeting notes and follow through on all committed action items
• Proactively raise any branch\-level issues that are affecting lead conversion or patient experience

Candidate Profile

• *Education \& Experience**

• Graduate in any discipline (Business, Communications, or Healthcare preferred)
• 1\-3 years of experience in sales, tele\-sales, customer service, or lead management
• Experience in dental, hospital, clinic, or wellness sales is a strong advantage
• Prior hands\-on experience with Zoho CRM or similar platforms is preferred

• *Skills \& Competencies**

• Fluent verbal and written communication in Tamil and English; additional regional languages are a bonus
• Strong persuasion and objection\-handling skills with a patient, empathetic approach
• Highly organised with ability to manage multiple leads and branches simultaneously
• Proficient in Microsoft Excel (data entry, tracking, filters, basic reporting)
• Comfortable with WhatsApp Business, calling apps, CRM tools, and basic digital platforms

• *Personality Traits**

• Prompt and responsive \- never lets a call, message, or lead go unattended beyond defined timelines
• Self\-motivated and target\-driven with a genuine interest in helping people access healthcare
• Reliable, punctual, and accountable across all 4 branch responsibilities
• Collaborative team player who works effectively with marketing, operations, and clinical teams
• Calm and professional, especially when dealing with anxious or undecided patients
• **Interested candidate, may submit your updated resume to hrtechind12@gmail.com or watsup \+971\-521264046 \& latest photo to forward for client review/short\-listing**

Pay: ₹25,000\.00 \- ₹35,000\.00 per month

Work Location: In person