Job Description

*Job Summary**

We are seeking a dynamic and enthusiastic Telecalling Executive to join our team. The ideal candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, promoting products/services, and maintaining positive customer relationships. The role requires excellent communication skills, confidence, and a customer\-focused approach.

*Key Responsibilities:**

*Customer Communication**

Make outbound calls to prospective and existing customers.
Handle inbound customer inquiries professionally.
Explain company products, services, offers, and promotions.
Provide accurate information and resolve customer queries.

*Sales \& Lead Generation**

Generate and qualify sales leads through telecalling.
Follow up with potential customers and convert inquiries into sales.
Maintain a database of customer interactions and follow\-up activities.
Achieve daily, weekly, and monthly calling and sales targets.

*Customer Relationship Management**

Build and maintain positive relationships with customers.
Collect customer feedback and report insights to management.
Ensure high levels of customer satisfaction and engagement.

*Data Management**

Update customer information in CRM/software systems.
Maintain accurate records of calls, inquiries, sales, and follow\-ups.
Prepare daily and weekly activity reports.

*Coordination**

Coordinate with sales and marketing teams for lead management.
Support promotional campaigns and customer outreach initiatives.
Escalate customer complaints or issues to the concerned department when required.

Pay: From ₹10,000\.00 per month