Sales Manager

Department: SalesIndustry: Automobile DealershipDesignation: Sales ManagerReports To: General Manager / Group General ManagerLocation: Chungath Sprise Hyundai

1\. Job Purpose

To lead and manage the sales team to achieve monthly sales targets, improve dealership market share, maximize customer satisfaction, and ensure smooth execution of all sales operations in accordance with Hyundai standards and company policies.

2\. Key Roles \& Responsibilities

A. Sales Target \& Business Development

• Achieve monthly, quarterly, and annual vehicle sales targets.
• Develop and implement effective sales strategies to improve retail performance.
• Monitor daily bookings, deliveries, retails, and pending orders.
• Identify new business opportunities and generate additional sales.
• Ensure achievement of individual sales consultant and team targets.
• Improve market penetration and dealership market share.

B. Team Management \& Leadership

• Lead, motivate, and monitor the performance of Sales Consultants and Team Leaders.
• Conduct daily sales meetings and review individual performance.
• Set clear targets and responsibilities for team members.
• Identify training requirements and improve team productivity.
• Ensure proper manpower utilization and discipline within the department.
• Monitor attendance, punctuality, grooming, and professional conduct.

C. Customer Relationship Management

• Ensure excellent customer experience throughout the sales process.
• Monitor customer enquiries, follow\-ups, test drives, bookings, and deliveries.
• Handle customer complaints and escalations effectively.
• Ensure timely follow\-up of lost prospects and pending enquiries.
• Maintain strong relationships with existing and prospective customers.

D. Sales Operations \& Reporting

• Monitor daily sales reports, enquiry reports, booking status, and retail performance.
• Review CRM activities and ensure proper lead management.
• Ensure effective coordination with Finance, Insurance, RTO, Customer Care, and Accounts departments.
• Monitor stock availability and vehicle allocation.
• Ensure timely and accurate submission of sales reports to management.

E. Marketing \& Business Promotion

• Plan and execute local marketing activities and promotional campaigns.
• Conduct customer engagement programmes and sales events.
• Explore corporate sales, institutional sales, and referral opportunities.
• Coordinate with the marketing team to improve showroom visibility and lead generation.

F. Process \& Policy Compliance

• Ensure adherence to Hyundai sales processes and dealership policies.
• Maintain proper documentation for bookings, billing, and vehicle deliveries.
• Ensure compliance with company procedures and audit requirements.
• Monitor customer feedback and dealer standards.

3\. Key Performance Indicators (KPIs)

• Monthly vehicle retail target achievement.
• Individual Sales Consultant target achievement.
• Enquiry\-to\-booking conversion ratio.
• Booking\-to\-retail conversion ratio.
• Test drive conversion ratio.
• Customer satisfaction and feedback scores.
• Finance and insurance penetration.
• Accessories and extended warranty performance.
• CRM and lead follow\-up compliance.
• Team productivity and manpower retention.

4\. Qualifications \& Experience

• Graduate in any discipline; MBA in Marketing or Sales Management preferred.
• Minimum 5–8 years of experience in automobile sales.
• At least 2–3 years of experience in a managerial or team leadership position.
• Experience in handling dealership sales operations and achieving monthly retail targets.
• Good knowledge of automobile sales processes and customer relationship management.

5\. Required Skills \& Competencies

• Strong leadership and team management skills.
• Excellent communication and negotiation skills.
• Target\-oriented and result\-driven approach.
• Good analytical and reporting skills.
• Customer relationship management.
• Problem\-solving and decision\-making abilities.
• Proficiency in MS Excel, CRM, and dealership management systems.

6\. Expected Performance

The Sales Manager is expected to take complete ownership of the dealership's sales performance, ensure consistent achievement of monthly retail targets, maintain team discipline, develop sales talent, and contribute to the overall profitability and growth of the dealership.

Note: The Sales Manager will be accountable for the overall performance of the sales department and shall regularly report business progress, challenges, and corrective action plans to the management.

Pay: ₹35,000\.00 \- ₹50,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Internet reimbursement

Work Location: In person