Sales Team Leader

Job Description (JD) – Team Leader (Automobile Sales)

Department: SalesDesignation: Sales Team LeaderIndustry: Automobile DealershipReports To: Sales ManagerLocation: Chungath Sprise Hyundai

1\. Job Purpose

To lead, guide, and motivate a team of Sales Consultants to achieve assigned sales targets, generate quality leads, improve customer satisfaction, and ensure effective execution of the dealership's sales processes in accordance with Hyundai standards and company policies.

2\. Key Roles \& Responsibilities

A. Sales Target Achievement

• Achieve monthly retail and booking targets assigned to the team.
• Monitor daily enquiries, bookings, test drives, and vehicle deliveries.
• Ensure individual Sales Consultants achieve their assigned targets.
• Develop strategies to improve enquiry conversion and retail performance.
• Follow up on pending bookings and ensure timely vehicle deliveries.
• Identify opportunities to increase sales and improve team productivity.

B. Team Management \& Supervision

• Supervise, guide, and motivate Sales Consultants on a daily basis.
• Allocate leads and monitor individual sales performance.
• Conduct daily team meetings and sales performance reviews.
• Monitor attendance, punctuality, grooming, and discipline.
• Provide continuous guidance and on\-the\-job training to team members.
• Identify performance gaps and take corrective action in consultation with the Sales Manager.

C. Customer Relationship Management

• Ensure timely follow\-up of all customer enquiries.
• Monitor customer interactions, test drives, and sales presentations.
• Assist Sales Consultants in handling customer objections and negotiations.
• Handle customer complaints and escalate unresolved issues to the Sales Manager.
• Ensure a smooth and satisfactory customer experience from enquiry to delivery.
• Maintain good relationships with existing and prospective customers.

D. Lead Management \& CRM

• Ensure all enquiries are properly recorded and updated in the CRM system.
• Monitor lead allocation and follow\-up activities.
• Ensure no customer enquiry is left unattended.
• Track lost enquiries and identify reasons for non\-conversion.
• Monitor follow\-up efficiency and improve lead conversion ratios.

E. Sales Operations \& Coordination

• Coordinate with the Sales Manager regarding daily sales performance.
• Ensure proper coordination with Finance, Insurance, RTO, Accounts, and Customer Care departments.
• Monitor vehicle availability and delivery schedules.
• Ensure proper documentation for bookings and vehicle deliveries.
• Submit daily sales reports and updates to the Sales Manager.

F. Marketing \& Business Development

• Support local marketing activities and promotional campaigns.
• Identify potential customers through referrals and other business opportunities.
• Participate in customer engagement programmes and sales events.
• Support the Sales Manager in achieving dealership business objectives.

3\. Key Performance Indicators (KPIs)

• Monthly team retail target achievement.
• Individual Sales Consultant target achievement.
• Monthly booking performance.
• Enquiry\-to\-booking conversion ratio.
• Test drive\-to\-booking conversion ratio.
• Customer follow\-up and CRM compliance.
• Customer satisfaction and feedback.
• Finance and insurance penetration.
• Team productivity and performance.
• Lost enquiry analysis and recovery.

4\. Qualifications \& Experience

• Graduate in any discipline; a qualification in Business Administration or Marketing is preferred.
• Minimum 3–5 years of experience in automobile sales.
• At least 1–2 years of experience in handling or supervising a sales team.
• Experience in achieving sales targets and managing customer relationships.
• Knowledge of automobile dealership sales processes and CRM systems.

5\. Required Skills \& Competencies

• Leadership and team coordination.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer handling and relationship management.
• Target\-oriented and result\-driven approach.
• Problem\-solving and decision\-making skills.
• Good knowledge of MS Excel and CRM systems.
• Ability to motivate and improve team performance.

6\. Performance Expectations

The Sales Team Leader is responsible for the day\-to\-day performance of the assigned sales team and must ensure consistent achievement of sales targets. The position requires active involvement in lead management, customer follow\-ups, team supervision, and retail conversion.

Reporting \& Accountability: The Team Leader shall be directly accountable to the Sales Manager for team performance, individual consultant productivity, customer satisfaction, and adherence to dealership sales processes and company policies.

Pay: ₹23,000\.00 \- ₹30,000\.00 per month

Benefits

• Flexible schedule

Work Location: In person