Job Description

*ROLE \& Responsibilities\-**

1\. Preparing and submitting tenders and sales quotations.

2\. Providing after\-sales support and managing customer service logs.

3\. Handling project coordination and vendor registration processes.

4\. Maintaining the enquiry register and developing a priority list for the previous financial year.

5\. Managing all sales and marketing activities.

6\. Following up on customer complaints, maintaining the complaint register, order file, updating order folders, and managing order bookings.

7\. Coordinating payment follow\-ups, contract agreement submissions, BG (Bank Guarantee) and compliance document submissions, MAHAGENCO invoice submission, follow\-up for work completion certificates, and overdue BG collection.

8\. Searching and updating tender lists, raising tender fee requests, portal registration, and preparing tender support documents.

9\. Submitting offers on platforms like Ariba, participating in reverse auctions, and preparing budgetary offers for MAHAGENCO, PSUs, state utilities, and private clients.

10\. Preparing documents for ISO audits and NSIC registration renewal.

11\. Supporting the front sales and site teams as required.

12\. Following up on submitted quotations, testing reports, and replying to customer emails.

13\. Managing enquiry acknowledgments, forwarding enquiries for costing, and following up on the same.

*Key Skills:**

· Tendering and quotation management

· Post\-sales support and customer communication

· Project and vendor coordination

· Documentation and compliance handling

· Sales reporting and follow\-up tracking.

*Education Qualification:**

Bachelor’s Degree in Engineering, Commerce, or Business Administration

*Experience:**

2–4 years of experience in technical sales support, tender coordination, and customer service, preferably in a manufacturing or industrial environment.