Job Description

*Senior Executive \- Sales Ops**

*Company:** YaClass Tech Pvt Ltd**Location:** Remote (Work From Office)**Job Type:** Full\-Time

About our company

YaClass is a European Edtech organization that expanded to India in 2019\. YaClass specializes in training students from classes 6 to 10 in Math and Science. **Pumpa**, our smart learning platform for students, offers personalized learning experiences through AI\-driven software and professional mentoring. Through **Pumpa**, we aim to create toppers in Math and Science across India. Our success in Tamil Nadu is reflected in our 1,000\+ active CBSE students, who are improving their grades every month. Now, due to repeated demand, we are expanding to serve the Hindi\-speaking audience in India. Website Link: .

*Responsibilities:**

Pick up onboarding escalations from the AC team when they are unable to complete a customer's onboarding or resolve an issue independently
Initiate and manage the sales investigation process for escalated cases — coordinating with the relevant Sales rep to investigate, align, and drive closure
Own the escalation tracker — maintaining live status, ownership, and resolution timelines so no case ages past SLA
Communicate proactively with the customer throughout the escalation, setting clear expectations and providing timely updates
Manage the demo calendar on Zoho CRM — create, update, and maintain available slots so the Sales team always has accurate, bookable slots visible in the CRM
Coordinate with Sales reps on availability, handle rescheduling, and send confirmations or reminders to prospects
Identify recurring escalation patterns and share structured feedback with AC and Sales teams to reduce future issues

*What we're looking for:**

1–3 years of experience in edtech sales or customer success — prior edtech background is a strong preference
Proven experience handling escalations or complaint management in a structured environment
Hands\-on familiarity with Zoho CRM or a similar CRM tool for scheduling and coordination
Strong communication skills — clear, calm, and professional with both customers and internal teams
Ownership mindset — someone who follows a case through to closure rather than passing it along
Organised and detail\-oriented, comfortable managing multiple open cases and calendars simultaneously