Sales Operations Executive

JOB SUMMARY

Le Fabco Pvt. Ltd. is looking for an experienced and organized **Sales Operations Executive** to handle client queries, process sales orders, track stock availability, coordinate with internal departments, and ensure timely order fulfilment and customer satisfaction.

KEY RESPONSIBILITIES

· **Client Handling:** Respond to customer queries regarding product availability, pricing, quotations, order status, and delivery schedules.

· **Order Processing:** Receive, verify, and process sales orders accurately, ensuring all necessary details and approvals are in place.

· **Stock Monitoring:** Track available and remaining stock, identify shortages, and coordinate with the warehouse and production teams for replenishment.

· **Departmental Coordination:** Coordinate with sales, accounts, production, warehouse, and dispatch teams to ensure smooth order processing and timely delivery.

· **Order Tracking:** Monitor pending orders, dispatch status, delivery timelines, and customer commitments.

· **Sales Support:** Assist the sales team with product information, stock updates, order status, and customer follow\-ups.

· **MIS \& Documentation:** Maintain customer databases, sales order records, stock reports, and daily/weekly operational reports using MS Excel.

· **Issue Resolution:** Identify and resolve order discrepancies, stock shortages, and delivery\-related issues through timely follow\-up.

REQUIRED SKILLS \& QUALIFICATIONS

· Any Graduate with a minimum of **5 years of relevant experience** in Sales Operations, Sales Coordination, Order Processing, or Customer Support.

· Good knowledge of MS Excel and data management.

· Experience in stock tracking, order management, and interdepartmental coordination.

· Strong communication, problem\-solving, and follow\-up skills.

· Ability to manage multiple orders, meet deadlines, and maintain accurate records.

· Experience in a manufacturing, trading, or distribution company will be preferred.

· Knowledge of ERP/CRM or inventory management software will be an added advantage.

KEY PERFORMANCE INDICATORS (KPIs)

· Accuracy and timeliness of sales order processing.

· Timely resolution of customer queries.

· Accurate stock availability and pending order tracking.

· Timely coordination for order fulfilment and dispatch.

· Accuracy of sales records and operational reports.

SALARY

• *₹30,000–₹35,000 per month**, depending on experience, skills, and suitability.

• *Work Location:** Le Fabco Pvt. Ltd., B\-370, Mangolpuri Industrial Area, Phase I, Delhi – 110083\.

Pay: ₹30,000\.00 \- ₹35,000\.00 per month

Work Location: In person