Would you like to play an active role in ensuring that people worldwide have access to safe medicines?
Would you like to become part of the **Rommelag Group**, with over 2,000 employees and worldwide – the one\-stop partner for the aseptic filling of liquid pharmaceuticals?
The BFS machines are manufactured at the holding company’s factories in Rommelag Switzerland and Rommelag Germany.
The Sales Service Manager is responsible for developing and expanding the customer base, driving revenue growth, and increasing customer satisfaction within the assigned sales territory. The role focuses on sales support for all service offerings, market development, and strengthening long\-term customer relationships.
1\. **Customer Acquisition \& Market Development**
Identify, acquire, and develop customers in the assigned sales region.
Analyze market trends and customer needs (technical, pharmaceutical, commercial) to create business opportunities.
2\. **Project \& Quotation Management**
Prepare, negotiate, and follow up on quotations and cost calculations.
Coordinate project financing and collaborate with internal service departments and the Sales Service Assistant**.**
3\. **Order Management**
Manage the complete order cycle: order confirmation, processing, changes, and project tracking.
Handle overdue/outstanding invoices, reduce complaints, and optimize communication between customers and manufacturing plants.
Ensure high customer satisfaction through consistent telephone, email, and on\-site support.
Provide solutions to customer concerns and build strong long\-term relationships.
5\. **Events, Trade Fairs \& Seminars**
Represent the company at trade fairs, seminars, and service\-related events.
Prepare materials and deliver presentations as required.
6\. **Collaboration with Agents/Partners**
Manage and support external agents, including training, document sharing, and joint customer visits.
Assist agents during trade fairs and customer meetings.
7\. **Support for Sales Service Operations**
Coordinate with internal teams for spare parts, service matters, complaints, and payment follow\-ups.
Provide guidance for process improvements and faster issue resolution.
8\. **Compliance \& Documentation**
Perform tasks in compliance with DIN EN ISO 9001 standards.
Independently execute routine tasks as per work instructions.
Several years of experience in selling capital equipment or technical solutions.
Preferably experienced in retrofit/upgrade business.
Strong command of English and Hindi (spoken and written).
Strong communication and negotiation skills.
Project management capabilities.
Customer\-oriented mindset with problem‑solving abilities.
Ability to work independently and collaborate with cross\-functional teams.
Good understanding of technical products or engineering solutions.
Additional responsibility as “Lifecycle Manager”
Then apply now using our online application form.
At Rommelag, we are on first\-name terms across all hierarchical levels—it's part of our corporate culture. We would be delighted if you would also address us by our first names in your application documents.
Diversity is very important to us at Rommelag! It is important to us that you feel welcome here, regardless of your gender, origin, religion, worldview, disability, age, sexual orientation, or identity.
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