Sales Team Leader B2C

Role Overview

The Team Leader – Sales (B2C) will be responsible for leading a team of Academic Counselors/Sales Executives to achieve student enrollment targets. The role involves driving sales performance, coaching team members, monitoring conversions, and ensuring a high\-quality customer experience throughout the admission process.

Key ResponsibilitiesTeam Management

• Lead, mentor, and motivate a team of Academic Counselors/Sales Executives.
• Set daily, weekly, and monthly sales targets for the team.
• Monitor individual and team performance through regular reviews and feedback.
• Conduct training sessions, role plays, and coaching programs to improve sales effectiveness.
• Foster a high\-performance and result\-oriented sales culture.

Sales \& Revenue Generation

• Drive admissions and revenue growth through effective lead management and conversion strategies.
• Ensure timely follow\-up of inquiries generated through digital marketing, referrals, walk\-ins, and other channels.
• Support the team in handling complex sales discussions and objections.
• Track conversion ratios and implement strategies to improve enrollment rates.
• Achieve assigned sales and revenue targets consistently.

Process \& Operations

• Ensure accurate and timely updates in CRM systems.
• Maintain sales reports, pipeline data, and performance dashboards.
• Monitor lead allocation and productivity metrics.
• Ensure compliance with company policies and admission processes.
• Coordinate with marketing and operations teams to improve lead quality and customer experience.

Customer Engagement

• Build strong relationships with prospective students and parents.
• Ensure a professional and consultative approach to counseling and sales.
• Address escalations and resolve customer concerns effectively.
• Maintain high levels of customer satisfaction throughout the enrollment journey.

Key Performance Indicators (KPIs)

• Team enrollment/admission numbers.
• Revenue achievement against targets.
• Lead\-to\-enrollment conversion rate.
• Team productivity and follow\-up efficiency.
• CRM compliance and reporting accuracy.
• Customer satisfaction and retention metrics.

Required Qualifications

• Bachelor's degree in Business, Marketing, Management, or a related field.
• MBA is an added advantage.

Experience

• 3–6 years of experience in B2C sales.
• Minimum 1–2 years of team handling experience.
• Experience in EdTech, Banking, Matrimony, BPO, etc.

Required Skills

• Strong leadership and people management skills.
• Excellent communication, negotiation, and presentation abilities.
• Proven track record of achieving and exceeding sales targets.
• CRM and sales reporting proficiency.
• Strong analytical and problem\-solving skills.
• Ability to work in a fast\-paced, target\-driven environment.

What We Offer

• Competitive salary and performance incentives.
• Career growth opportunities.
• Leadership development and training programs.
• Dynamic and collaborative work environment.

Pay: ₹20,000\.00 \- ₹35,000\.00 per month

Benefits

• Flexible schedule
• Health insurance
• Internet reimbursement
• Paid time off
• Provident Fund

Work Location: In person