Sales Trainer

Key Responsibilities

• Design and deliver onboarding and refresher training programs for Inside Sales teams.
• Coach Business Development Executives on sales techniques, objection handling, negotiation, and closing skills.
• Monitor live and recorded sales calls to evaluate quality, customer interactions, and adherence to sales processes.
• Conduct regular call audits and provide actionable feedback to improve conversion rates.
• Identify training needs through quality assessments and performance metrics.
• Develop training content, SOPs, playbooks, and knowledge materials.
• Conduct role plays, mock calls, and certification assessments for new and existing team members.
• Partner with Sales and Operations leaders to drive productivity and improve team performance.
• Track training effectiveness through KPIs such as conversion, quality scores, productivity, and customer experience.
• Ensure compliance with communication standards and process guidelines.

Requirements

* **4–5 years of total experience**, including

• **2\+ years in Inside Sales/Business Development (mandatory)**
• **2–3 years as a Sales Trainer, Quality Analyst, or Sales Coach**
• Proven experience in outbound sales and customer handling.
• Strong understanding of sales processes, call quality frameworks, and coaching methodologies.
• Experience in call monitoring, quality audits, feedback sessions, and performance improvement.
• Excellent communication, presentation, and facilitation skills.
• Proficient in preparing training materials, assessments, and performance reports.
• Comfortable working in a fast\-paced, target\-driven environment.

Preferred Qualifications

• Experience training high\-volume Inside Sales or B2C sales teams.
• Exposure to CRM platforms and sales reporting tools.
• Experience in healthcare, ed\-tech, fintech, retail, or consumer services is preferred.

What We're Looking For

• Strong sales acumen with the ability to inspire and coach teams.
• Excellent analytical and observation skills to identify performance gaps.
• High ownership, accountability, and a passion for developing people.
• Ability to build a culture of continuous learning and sales excellence.

Pay: ₹40,349\.01 \- ₹50,536\.65 per month

Work Location: In person