Senior Analyst, Account Management Services

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Senior Analyst, Account Management Services Gurgaon, India About JLL We’re JLL — a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation and succeed together. We are looking for a Senior Analyst, Account Management Services **Location:** Gurugram **What this job involves:** The Senior Analyst serves as Operations Lead for governance framework implementation and maintenance across different client accounts, providing strategic oversight and hands\-on execution of defined tasks. This role leads and supervises Analyst\-level resources dedicated to governance framework delivery, ensuring quality, consistency, and timely completion of all operational activities. As a non\-client\-facing, operations\-focused position, the Senior Analyst works within an established scope while taking ownership of process optimization and team coordination. Acting as the primary point of contact between the Warsaw hub and local account teams, the Senior Analyst facilitates seamless communication, coordinates cross\-functional requirements, and ensures alignment on governance deliverables and operational priorities. The role coordinates with internal stakeholders for data gathering, oversees performance metrics tracking, maintains reporting processes, and ensures the Analyst delivers work with accuracy and adherence to quality standards. **Responsibilities:** * Oversee document processing and record\-keeping frameworks to ensure structured document management, governance compliance, and operational continuity across assigned accounts. * Lead account governance facilitation, including establishing meeting cadences, coordinating client and internal governance forums, planning client calls, and maintaining reporting matrices aligned with account governance standards. * Own the maintenance and regular updates of account materials, including organizational charts, management structures, distribution lists, and playbooks, ensuring accuracy and accessibility for stakeholders. * Conduct comprehensive data quality validation across multiple account trackers and reporting platforms, including TME, WIP reports, CREM, and CoStar, while ensuring reporting accuracy, consistency, and governance compliance. * Support performance management and reporting activities, including KPI tracking, preparation of performance insights, and contribution to strategic business reviews. * Manage escalation tracking and Lessons Learned documentation, ensuring completeness, quality validation, and incorporation of insights into continuous improvement initiatives. * Develop and maintain case studies based on completed projects using standardized templates to support knowledge sharing and account value demonstration. * Lead development and publication of account\-branded newsletters, coordinating stakeholder inputs and ensuring timely communication across the account. * Support change management and process improvement initiatives, contributing to operational efficiency and enhanced client experience. * Collaborate closely with account leadership and senior stakeholders to strengthen account governance, client engagement, and strategic account operations. **Team Leadership \& Quality Assurance:** Serve as Operations Lead supervising Analyst resources dedicated to governance framework implementation. Review and validate the correctness and quality of all deliverables produced by the Analyst before finalization. Provide guidance, coaching, and quality feedback to the Analyst to ensure continuous improvement. Monitor Analyst workload and task prioritization to maintain operational efficiency. Identify process improvement opportunities and implement solutions to enhance team effectiveness. Escalate complex issues and coordinate resolution with senior stakeholders as needed. Qualification * Bachelor’s or master’s degree, preferable in Administration / Finance / Economics / Management / Real Estate. * 3\-5 years of relevant business environment experience. * Strong knowledge of MS Office (Outlook, Teams, Word, Excel \- advanced formulas and PivotTable, Power Point). * Fluent spoken and written Business English (enabling conference calls active attendance). * Ability to see through data and translate it into understandable outputs (e\-mails, PowerPoint presentations, Word documents, Excel spreadsheets). * Curious, open – minded and willing to develop and challenge status quo. * Basic understanding of database management and data organization principles * Knowledge of document management systems and quality control processes. Experience with survey platforms, data collection tools, and project management systems * Reliability and accountability in meeting deadlines and maintaining consistent quality standards. * Team\-oriented mindset supporting strategic objectives through operational excellence. The position provides excellent foundation for career growth in performance management and account coordination roles while working with senior stakeholders and contributing to operational success of important client relationships. What you can expect from us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like\-minded people work naturally together to achieve great things. Our Career Framework program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine…