Senior Associate- Learning Operations- US Ops

ID: 873416 4 \- 6 Years 1 Opening Bengaluru ### **Role description** **Position Summary:** The Learning \& Effectiveness INDUS Operations Senior Associate is responsible for supporting the learning organization’s financial and operational processes and policies, with a focus on maximizing process efficiencies. In addition, this role helps drive operational excellence across onboarding, communications, and knowledge management, and supports vendor/contracting coordination to enable delivery of learning programs and services. **Core responsibilities:** * Become knowledgeable and supportive of the strategy of the firm, the goals of People \& Culture (P\&C), and Global Learning \& Effectiveness (L\&E) and the business priorities of internal clients. * Supports Global L\&E in annual planning, budgeting and tracking overall spend. * Effectively manages financial activity and communicates updates to the finance team. * Maintains financial planning files, including monthly reconciliations, budgeting forecasts, and accruals. * Liaises with Global L\&E team to support monthly forecasting, program budgets/final reconciliations, contractual agreements, and a knowledge\-sharing culture. * Liaises with the Global L\&E team to support vendor management and invoice processing (e.g., NDAs, SOWs, MSAs, addendums), including routing/coordination with internal stakeholders and maintaining appropriate documentation for audit\-ready records. * Supports vendor/contracting operations by tracking key vendor details (i.e., contract terms, renewal timing, licensing/usage assumptions, and forecast impacts) and ensuring current contracts/orders are retained according to the firm’s retention policy. . * Provides support as an Ariba power user (as applicable), including purchase/contract and invoice processing coordination and troubleshooting, and partnering with internal finance/procurement stakeholders to ensure timely submission, approvals, and payment status visibility. * Plans and executes onboarding for Global L\&E new hires and contractors by running the checklist end\-to\-end: including maintaining up\-to\-date templates and documentation. * Supports creation and execution of Global L\&E resource update communications using established templates and drafts announcements. * Coordinates larger\-team (all\-hands) call logistics: manages the planning cadence, consolidates content, supports deck readiness, manages meeting logistics/recordings, and archives materials. * Supports knowledge management across L\&E platforms (including Canvas and Teams/SharePoint) by organizing content, maintaining templates/libraries and shared repositories, and promoting consistent usage. * Coordinates with Global L\&E leads to document and track project teams and resourcing needs. * Maintains the Global L\&E calendar(s) to support planning, communications, and operational coordination. * Documents, maintains, and improves learning operations workflows and SOPs; partners with L\&E leaders to clarify handoffs and ensure consistent execution. * Collaborates and partners with colleagues/departments across the firm who support learning. * Provides ad hoc reporting, information gathering and research. * Evaluates impact and utilization of off\-the\-shelf content to determine effectiveness and explores opportunities to enhance. * Under general direction of Global Director of Learning Innovation, Operations and Compliance, formulates and implements Global L\&E departmental processes, tools and reporting. * Utilizes AI to incorporate process changes to create efficiencies and respond to evolving business needs. * Guides and mentors L\&E Associates and Professionals. **The ideal candidate will be:*** A business\-minded learning/project management professional with multiple years of increasingly responsible project management roles and a demonstrated ability to thrive in a culture that is collaborative, service\-oriented, and consultative. * Highly action\-oriented, with the ability to meet demanding project timelines in accordance with the project charter, and who can build collaborative relationships across a matrixed organization * A detail\-oriented project management professional who delivers services with a pragmatic approach to business partnership and operations (prior experience as learning practitioner preferred) * History of working successfully with all levels of staff, from intern to senior executive * Experienced in prioritization, delegation and negotiation with demonstrated ability to be effective in supporting multiple stakeholders working globally across different business units * Operationally focused with proven ability to deliver timely, consistent, high\-quality results * Metric\-focused with ability and history of using analytics to solve problems and develop business solutions ### **Skills** **The Ideal Candidate Will Possess:** * Bachelor’s Degree and a minimum of 5 years of proven success in project, vendor and resource management, ideally in a matrixed environment within a professional services industry * 3 to 5 years of learning support experience * Ability to manage finance, financial processes and reporting * Working familiarity with AI tools and emerging technologies to simplify processes and improve outcomes. * Detail oriented with strong organizational skills * A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense * Ability to run meetings (status, design, info\-gathering, close\-out) and support projects end\-to\-end * Demonstrated success in terms of product quality, completion on time and on budget, compliance and degree of customer satisfaction * Ability to manage multiple tasks, timelines and resources to successfully execute a defined project and meet deadlines * Strong verbal, written communication \& presentation skills * Solid PC skills with expert proficiency in MS Office – specifically Word, Excel, and PowerPoint * Experience using Smartsheet for project plans and operational tracking * Experience supporting vendor management processes, including coordinating contracting documentation (NDA/SOW/MSA/addendums), invoice workflows, and maintaining vendor trackers/libraries * Ability to collaborate with global teams, including occasional global working hours * Interacts and works collaboratively with all levels ### **About Grant Thornton INDUS** ‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do – it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS.…