Senior Associate, SRE Ops, Site Reliability Engineering

• *Business Function**

Group Technology and Operations (T\&O) enables and empowers the bank with an efficient, numble and resilient infrastructure through a strategic focus on productivity, quality \& control, technology, people capability and innovation. In Group T\&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• *Roles \& Responsibilities**

• Manage the end\-to\-end BAU, Change Release.
• Day\-to\-day monitoring, backup, deployment, and maintenance of Release Environments
• Production **Monitoring and Recovery:**
• Perform online services and batch job monitoring.
• Execute recovery procedures in production environments.

Application **Health and Maintenance:**

• Conduct regular application health checks.
• Perform scheduled maintenance activities.

Incident **Management:**

• Log, analyze, and resolve production incidents.

• *Service Requests and Batch Scheduling:**

• Handle ad\-hoc service requests.
• Manage ad\-hoc batch job scheduling.

• *Business Continuity Planning (BCP):**

• Participate in Business Continuity Planning activities.

Daily **Operational Tasks:**

• Perform daily system health checks.
• Provide pre\-batch and batch support.
• Monitor End\-of\-Day (EOD) processes and resolve job failures.

Interface **Management:**

• Support all upstream and downstream interfaces.
• Ensure timely handoff to downstream teams before cut\-off times.
• Forecast and escalate potential delays in processing or handoffs.

• *Requirements**

• Minimum of 6\-9 years of experience in an Application Support environment, including Business As Usual (BAU) operations, Service Improvement Projects (SIP), KPI/KRI measurement, stakeholder management, and reporting.
• Demonstrated experience in Production Support.
• **Technical Proficiency:** Strong proficiency in Unix Shell/Perl Scripting.
• Solid understanding and experience with Oracle SQL.
• **Platform/Tool Knowledge:**
• + Working knowledge of Apache Server, OCP (OpenShift Container Platform), and Citrix.

+ Exposure to monitoring tools such as TWS (Tivoli Workload Scheduler), ITRS, and ELK Kibana.

• **Networking:**
• + Basic understanding of network troubleshooting.
• Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence
• The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge
• Have good skills in working with application teams and service providers in defining deployment plan, cutover/migration strategy, and test plan.
• Candidate must speak and write well.
• Self\-motivated, innovative, and proactive. Willing to learn new knowledge and explore unfamiliar domains.

• *Location:**

Hyderabad \- DTI Skyview SEZ

• *Job:**

Technology

• *Schedule:**

Regular

• *Employee Status:**

Full time