Senior CRM Executive

• *Job Description – CRM Executive (Import \& Export Industry)**

• *Position:** CRM Executive

• *Department:** Customer Relationship Management / Operations

• *Location:** Nagpur

• *Industry:** Import \& Export / International Trade

• *Experience:** 2–5 Years

• *Reporting To:** CRM Manager / Operations HeadJob SummaryWe are seeking a proactive and detail\-oriented CRM Executive to manage customer relationships, coordinate export and import shipments, and ensure smooth communication between clients, suppliers, logistics partners, and internal departments. The ideal candidate should have experience in international trade operations, customer service, documentation, and shipment coordination.

• *Key Responsibilities\-**

• *Customer Relationship Management**

• Act as the primary point of contact for domestic and international customers.
• Build and maintain strong relationships with clients to ensure customer satisfaction.
• Address customer inquiries, complaints, and service\-related issues promptly.
• Provide regular updates to customers regarding order status, shipment schedules, and delivery timelines.

• *Order \& Shipment Coordination**

• Coordinate with Sales, Procurement, Logistics, and Finance teams for timely execution of orders.
• Monitor import and export shipments from order confirmation until final delivery.
• Track shipment movements and communicate status updates to customers.
• Coordinate with freight forwarders, shipping lines, CHA, and transporters.

• *Documentation \& Compliance**

* Prepare and verify export/import documents such as

• Commercial Invoice
• Packing List
• Bill of Lading (BL)
• Certificate of Origin
• Shipping Instructions
• LC Documentation
• Insurance Documents
• Ensure compliance with international trade regulations and company policies.
• Maintain accurate customer and shipment records in CRM systems.

• *MIS \& Reporting**

• Generate periodic reports related to customer orders, shipment status, pending deliveries, and customer feedback.
• Maintain CRM database and ensure data accuracy.
• Support management with operational and customer service analytics.

• *Coordination \& Follow\-up**

• Coordinate with overseas buyers, suppliers, and internal stakeholders.
• Follow up on payments, dispatch schedules, and document submissions.
• Ensure timely resolution of operational issues affecting customer satisfaction.

• *Required Skills**

• Knowledge of Import\-Export procedures and documentation.
• Understanding of international logistics and shipping processes.
• Strong communication and customer handling skills.
• Proficiency in MS Excel, MS Office, and CRM software.
• Good organizational and multitasking abilities.
• Ability to work with cross\-functional teams and international clients.

• *Educational Qualification**

• Bachelor's Degree in Commerce, Business Administration, International Business, Supply Chain, or related field.
• Certification in Export\-Import Management will be an added advantage.

• *Preferred Experience**

• Experience in Rice, Agro Commodities, Food Products, or International Trading companies preferred.
• Exposure to export documentation, LC transactions, and shipment coordination.

Interested candidates can share their updated profile along with current CTC, expected CTC, and notice period details for faster screening at:**gunjan.giri@shribalajiglobal.com or can call on 9028654603**

Pay: ₹25,000\.00 \- ₹30,000\.00 per month

Work Location: In person