Senior Customer Associate

• *Job Title: Senior Customer Associate**

• *Process: International Inbound Voice Process (B2C Domain)**

• *Employment Type: Full\-Time, Permanent**

• *Job Location: Pune (NSEZ / Embassy \- WFO)**

• *Job Summary**

We are hiring motivated and skilled professionals for the role of **Senior Customer Associate** for our international inbound voice process. In this role, you will handle incoming calls from global customers, resolve their queries, and deliver an exceptional customer experience.

• *Key Responsibilities**

• Handle inbound customer calls professionally and resolve queries effectively.
• Deliver high\-quality customer service in a Business\-to\-Consumer (B2C) domain.
• Provide accurate solutions to customer issues on the first call (FCR).
• Maintain standard notes and logs in the system using basic internet applications.

• *Eligibility Criteria**

• **Education:** Minimum 12th pass.
• **Experience:** Minimum 12 months of mandatory experience in an International Inbound Voice process (B2C domain).
• **English Proficiency:** Strong verbal communication skills (B2 Level / SHL score of 58 or higher).
• **Technical Skills:** Basic computer knowledge, familiarity with MS Office, and internet navigation.

• *Shift \& Working Days**

• **Shift:** Night Shifts.
• **Working Days:** 5 days a week with split week\-offs.
• **Work Mode:** Work from Office (WFO).

• *Interview Process**

• HR Round
• Operations (UAT) Round
• SHL Assessment (Required Score: 58\+, B2 Level)

• *Mandatory Documentation for Joining**

• Aadhaar Card \& Photo ID proof.
• All academic documents/certificates.
• All previous experience proofs (Relieving/Experience letters).
• Last 3 months' pay slips (if experienced).

Job Types: Full\-time, Permanent

Pay: ₹450,000\.00 \- ₹490,000\.00 per year

Work Location: In person