Masscoders Technology Systems is hiring Customer Support Executives for its US Telecom process in Pune (Hinjewadi Phase 3), a work-from-office position. The primary responsibility is to manage inbound customer interactions via voice and chat channels, addressing a wide range of inquiries related to billing, technical support, accounts, and service details. You will be expected to resolve issues efficiently and professionally, escalating complex matters to appropriate teams when necessary. Maintaining precise and detailed records of all customer communications is essential. Candidates must have a minimum of one year of experience in an international voice-based customer support role, demonstrate excellent fluency in English, and exhibit strong problem-solving abilities and a dedicated customer-service mindset. This role requires a commitment to working from the designated office location.