Senior Executive - Operations and Service

Bajaj Finserv requires a Senior Executive for Operations and Service in a full-time back-office capacity across India. The role focuses on enhancing operational efficiency and service quality within the financial services domain. Key duties involve analyzing service workflows, resolving escalated operational issues, implementing process improvements, monitoring service level agreements, and generating performance reports. The executive will also coordinate with various departments to streamline processes and ensure regulatory compliance. Strong problem-solving skills, statistical acumen, and the ability to drive initiatives are critical. Candidates must be graduates with 3-5 years of relevant experience in operations, customer service, or process optimization within the BFSI sector. Proficiency in data analysis tools and a proven track record of improving operational metrics are key differentiators. This senior role calls for a strategic thinker who can contribute to building robust and scalable operational frameworks for a leading financial institution.