Senior Front Office Assistant

• *JOB RESPONSIBILITIES:**

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· Registers and rooms all arrivals according to established procedures

· Maintains intimate knowledge of departmental standards and procedures

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· Maintains cashier float and ensures accurate daily report of all money received

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· Keeps abreast of all modifications to accounting policies and procedures

· Responsible and attends to guest’s request of using the service of safety box at all times

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e\-mail, messages, and how to interpret availability sources within the reservation systems

• *KRA**

· Register \& process guests and their assigned rooms