Senior Front Office Executive

Front Office Executive – Job Description

• *Job Title:** Front Office Executive

• *Department:** Administration / Front Office

• *Reports To:** Office Manager / Administrative Manager

Job Summary

A Front Office Executive is responsible for managing the reception area, welcoming visitors, handling inquiries, coordinating communication, and providing administrative support to ensure smooth day\-to\-day office operations.

Key Responsibilities

• Greet and assist visitors, clients, and guests professionally.
• Manage incoming and outgoing phone calls, emails, and correspondence.
• Maintain visitor records and issue visitor passes when required.
• Schedule appointments, meetings, and conference room bookings.
• Handle incoming and outgoing mail, courier services, and deliveries.
• Maintain front desk cleanliness and organization.
• Provide basic information about the company, products, or services.
• Coordinate with different departments to address visitor and employee requests.
• Manage office supplies and place orders when necessary.
• Maintain records, files, and databases accurately.
• Assist with administrative and clerical tasks as assigned.
• Handle customer complaints and direct them to the appropriate department.

Required Qualifications

• Bachelor's degree or diploma in Business Administration, Hospitality, or a related field.
• Proven experience as a Front Office Executive, Receptionist, or similar role (preferred).
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and customer\-service orientation.

Key Skills

• Communication skills
• Customer service skills
• Time management
• Problem\-solving abilities
• Interpersonal skills
• Attention to detail
• Computer proficiency
• Professional etiquette

Working Conditions

• Office\-based environment.
• Standard working hours with occasional flexibility as required.
• Frequent interaction with customers, visitors, and employees.

Salary Range (Typical)

Salary varies by location, industry, and experience level.

• *Example:** Entry\-level Front Office Executives often earn between ₹15,000–₹30,000 per month in many regions of India, while experienced professionals may earn more.

Performance Indicators

• Visitor satisfaction levels
• Call handling efficiency
• Accuracy of records and documentation
• Professionalism and customer service quality
• Timely completion of administrative tasks

Pay: ₹20,000\.00 \- ₹25,000\.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Food provided
• Paid time off
• Provident Fund

Ability to commute/relocate

• Delhi: Reliably commute or planning to relocate before starting work (Required)

Education

• Bachelor's (Required)

Experience

• Hospitality: 3 years (Required)

Language

• English, Hindi (Required)

Work Location: In person