Senior IT Executive

• *LUXURY HOSPITALITY SECTOR**

• *Job Description: IT Executive**

• *Position:** IT Executive

• *Location:** Trivandrum, Kerala

• *Property:** 5\-Star Luxury Hotel

• *Employment Type:** Full\-time

• *Experience Required:** 3–6 Years (Hospitality preferred)

• *Reports To:** General Manager

• *ABOUT THE ROLE**

We are seeking a highly skilled, proactive, and detail\-oriented IT Executive for our premier **5\-star luxury hotel property in Trivandrum**. The ideal candidate will be responsible for maintaining a seamless, high\-performance technology infrastructure across guest rooms, banquet spaces, corporate offices and operational units. This role demands a robust technical background spanning hardware deployment, networking, surveillance systems, standard hospitality ERP systems and modern Audio\-Visual (AV) integration, ensuring minimal downtime in a round\-the\-clock operating environment.

• *KEY RESPONSIBILITIES**

• *1\. Infrastructure, Hardware \& System Configuration**

· Procure, install, assemble and configure workstation hardware, servers, POS terminals and peripheral devices across all departments.

· Perform OS deployment, patch updates, user profile setups and ongoing software compliance verifications.

· Troubleshoot hardware failures rapidly to ensure property wide operational continuity.

• *2\. Networking, Wi\-Fi \& Surveillance Security**

· Manage and maintain the property's network architecture, including high\-speed internet routers, switches, firewalls and dedicated access points.

· Ensure uninterrupted, high\-bandwidth guest Wi\-Fi coverage across all rooms, public areas, and banquet facilities; manage bandwidth allocation and guest authentication gateways.

· Oversee the end\-to\-end functionality of the IP CCTV surveillance camera system, including NVR/DVR storage administration, camera repositioning and routine visual feed audits.

• *3\. Audio\-Visual (AV), PA Systems \& Banquet Support**

· Ensure peak operational readiness of Public Address (PA) systems, background music (BGM) setups and professional projector/display matrices across all boardrooms and event halls.

· Provide direct technical support for high\-profile corporate conferences, weddings \& banquets, executing flawless sound, lighting and display integration.

• *4\. Hospitality ERP \& Software Management**

· Assist in the installation, maintenance, configuration and end\-user support of Hospitality ERP softwares and Property Management Systems (PMS) such as Opera, IDS Next, or similar platforms.

· Coordinate with software vendors for updates, troubleshooting, database backups and specialised integrations (POS, Material Management, HRMS).

• *5\. IT Audits, Compliance \& Governance**

· Conduct routine internal IT audits to assess system health, network vulnerabilities and software license compliance.

· Maintain granular asset registers tracking all IT infrastructure, hardware serials, software subscriptions and service life\-cycles.

· Enforce strict data security policies, data backup routines and disaster recovery verification protocols in alignment with 5\-star compliance standards.

• *REQUIRED PROFILE \& QUALIFICATIONS**

· Education: Bachelor’s Degree/Diploma in Computer Science, Information Technology, Electronics \& Communications, or a related field. Relevant certifications (CCNA, MCSE, or ITIL) will be an added advantage.

· Experience: 3 to 6 years of hands\-on experience in IT infrastructure management. Prior experience in a premium hotel, resort, or luxury hospitality environment is highly desirable.

· Technical Skillset: Proven expertise in structural cabling, Wi\-Fi router configurations, IP camera troubleshooting, sound engineering basics for PA systems and ERP database maintenance.

· Core Competencies: Exceptional problem\-solving capabilities under pressure, excellent interpersonal communication skills and a strong guest\-centric service mindset.

· Operational Flexibility: Willingness to support a 24/7 rotational roster, including weekends, holidays, and emergency callouts for critical system outages.

• *Note for Applicants:**

• *This is an on\-site professional role requiring immediate local response capabilities within the Trivandrum region. Candidates demonstrating a track record of handling high\-end banquet technical productions and internal IT compliance audits will be prioritised.**

Pay: ₹10,647\.41 \- ₹30,000\.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person