Senior Lead - Client Operations & Services

• *Job Description:**
• -------------------

• Provide strategic leadership for enterprise scale Sales support Operations across
• geographies and client portfolios
• Own the overall operating model for Inside Sales Sales Support quote to cash support
• and related transformation programs
• Lead large multi layered organizations through senior managers and assistant managers
• while ensuring service stability and business continuity
• Define long term growth capability automation and transformation roadmaps aligned to
• client and organizational objectives
• Drive P L thinking through productivity margin improvement cost optimization and
• value realization initiatives
• Sponsor large scale digital transformation AI analytics and workflow modernization
• programs across sales operations
• Serve as executive escalation point for critical client commercial compliance and
• delivery issues
• Lead executive governance with client leadership and present business outcomes risks
• roadmap and innovation opportunities
• Drive workforce strategy including location strategy pyramid optimization succession
• planning and leadership development
• Build domain led differentiated solutions for renewals expansions due diligence and
• new deal pursuits
• Govern enterprise KPI SLA CSAT risk audit and compliance performance across the
• portfolio
• Establish strong operating mechanisms for forecasting capacity planning talent
• planning and performance management
• Champion process excellence standardization knowledge management and scalable
• operating practices
• Identify strategic revenue opportunities cross sell levers and client value creation
• opportunities
• Mentor senior leaders and create a high performance culture focused on innovation
• governance and client centricity

• *Key Responsibilities:**
• ------------------------

• Worked in Hi Tech component manufacturing distribution Industry or Telecom Industry
• within BPM environment and possess deep understanding on QTC domain
• Executive level client engagement and stakeholder management skills
• Strong commercial financial and operating model acumen
• Proven track record in large scale transformation automation and organization design
• Expertise in governance risk management and business growth enablemen

• *Preferred Skills:**
• --------------------

BPM\-\>Leadership \- JL6A