Senior Manager - Customer Service (Vendor Management)

SBI Card presents a full-time Senior Manager opportunity in Customer Service with an emphasis on Vendor Management, located in Bengaluru, Karnataka, India. This non-voice process position involves overseeing and optimizing vendor relationships to ensure seamless customer service delivery without reliance on voice calls. The senior manager is expected to lead vendor performance evaluation, strategize for efficient integration, and supervise teams to maintain service excellence. Although the brief description omits exhaustive responsibilities, the title denotes a leadership role demanding substantial experience in customer service operations and vendor coordination. Suitable candidates will possess a proven track record in managing complex vendor dynamics and a nuanced understanding of non-voice customer service standards. This role offers a chance to join a leading financial services provider in a managerial capacity, directly impacting customer experience through strategic vendor partnerships.