Senior Manager - Operations

### **About Axis Max Life**

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.

Axis Max Life Insurance offers comprehensive protection and long\-term savings life insurance solutions through its multi\-channel distribution, including agency and third\-party distribution partners. It has built its operations over two decades through a need\-based sales process, a customer\-centric approach to engagement and service delivery, and a well\-trained human capital.

Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

• **\#ComeAsYouAre LGBTQIA\+ and PwD candidates of all ages are encouraged to apply***

• *Job Description**

• *Job Description**
• ------------------

• *Position** Senior Manager – Internal Controls**Incumbent**
• ------------

• *Department** Internal Controls **Function** Operations

• *Reporting to** VP\- Internal Controls (Band 3a) **Band** 4a

• *Location** 90 C Udyog Vihar Gurgaon **Team size (D/I)**

I **JOB SUMMARY**

The role involves strategizing, implementing \& overseeing comprehensive data privacy initiatives to safeguard sensitive data and promote culture of privacy within organization. This will require candidate to work closely with stakeholders in different teams such as Data Privacy, Operations, Underwriting, Digital, Legal, Risk, other functional owners responsible for data processing for effective implementation of privacy initiatives. Providing independent and effective assurance to SLOD for privacy controls in order to protect assets and be compliance to Act and guidelines.

Own and program manage spurious call agenda for the organization; wherein, the candidate is expected to work with closely all relevant stakeholders including operations, marketing, internal investigation team, technology team, Legal team and all relevant support function within the organization to enhance the risk posture on the mentioned agenda.

KEY RESPONSIBILITIES

• *Data Classification \& Risk Assessment**

Identify, classify, categorize \& regular monitoring of sensitive and personal data within the organization

Support enterprise initiatives like Data anonymization, masking etc

• *Compliance Monitoring**

Support in ensuring compliance with Data Privacy laws and regulations

Plan, prepare and coordinate Data Privacy reviews with stakeholders

Remediation and governance of action plan and closure of remediation within applicable timelines

Annually review Data Flow Diagram (DFD) and Record of Processing activities( RoPA). Responsible for creating RoPA and DFD for new process

Assist in conducting DPIA for new processing activities \& update for existing activities

Responsible for annual compliance and Privacy COMS tasks

• *Data Subject Rights Management**

Monitor and assist with Data principal requests (Access/ Correction/Deletion/ Nominate)

• *Vendor \& 3rd party management**

Responsible in 3rd party risk assessment and ensure vendors are adhering to standards laid by AMLI

Review and assess third\-party privacy practices to ensure data shared externally is protected

• *Training \& Awareness**

Drive privacy related training to employees and vendor at all levels to enhance awareness and understanding.

• *Spurious Call Management**

• Program manage Spurious Call Agenda by working closely with all relevant stakeholders
• Drive awareness agenda with the customer basis the learnings emanating
• Perform assessment with respect to Segregation of Duties (SOD) and Access Control management
• Drive periodic engagement with the leadership on Spurious Call matters
• *SKILLS**

1\. Analytical and problem solving skills

2\. Large project program management

3\. Strong written and verbal communication skills

4\. High work ethics and ability to partner with different stakeholders

5\. Strong influencing, networking and advisory skills

6\. Ability to balance business objectives with privacy requirements.

7\. Proficient in collaborating across diverse teams, Businesses and functions.

8\. Detail\-oriented and capable of handling sensitive information with discretion

• *Measures of Success**

1\. Timely closure of all gaps emanating from assessments

2\. Accuracy and complete visibility and traceability of data flow in organization

3\. Privacy Risk culture awareness and adoption across the function

4\. Reduction in spurious call

5\. Timely consequent management and closure of cases investigated

• *Desired qualification**

• Knowledge of Data Privacy laws and regulations

Having 4\-5yrs\+ experience in Data Privacy \& Ops

Detailed knowledge of operational processes in Life insurance industry* Experience in privacy tools, data protection practices would be added advantage

Proven experience in a senior data privacy or compliance role, preferably in a complex organizational setting **State**

Home Office

• *Branch**

Gurugram \-90C

• *Department**

Operations

• *Function**

Internal Controls \- PBC

• *Posted On**

10\-Jun\-2026